Skip to main content

Notifications

Small and medium business | Business Central, N...
Suggested answer

Sales Invoice appears with negative amount in the Sales Invoice List somehow

Posted on by 8
Dear Community 
 
Yesterday we observed that a Sales Invoice containing one single Invoice Line appeared in the Sales Invoice List with a negative total amount.

We have only one Person working in the Accounting. The Invoice was not added manually by this Person.
We tried to find out the source, but did not succeed. We ended up in deleting the Invoice. Unfortunately it appeared today again without any action from anybody from our Team.

Does anyone there have an Idea what else could be generating this Invoice?

Any help will be much appreciated!
 
Thanks
Categories:
  • KasparsSemjonovs Profile Picture
    KasparsSemjonovs 3,924 Super User 2024 Season 2 on at
    Sales Invoice appears with negative amount in the Sales Invoice List somehow
    From Inspecting page / table fields You should be able to see who created it and when. 
    If this invoice is being created at the moment of posting correction - please give some more details how this correction is created.
     
    Otherwise - You can also activate Change Log and add monitoring to table 36 and 37 - to get more details when an entry is created here.
  • JS-01051245-0 Profile Picture
    JS-01051245-0 8 on at
    Sales Invoice appears with negative amount in the Sales Invoice List somehow
    Hi Inge,

    Thans for your response. I don't know if the Invoice is User or System generated. I don't have access to the environment because I am employed in the company and have limited access due to privacy and Data protection reasons. I will see with the Accountant which user is behind this entry and follow up on the Billing process behind the original Invoice. Maybe I will get closer to the source of this issue.

    This Invoice started apprearing after some corrections were made due to a wrong payment amount from the customer that pais 2 cents more than the Invoiced amount of the original. The Corrective entries are correct and balanced out. No open balances related to the wrong payment and original Invoice. But after issuing the corrections this Invoice with the same amount of the original Invoice but negative is being generated for no reason. Deleting doesn't help because it appears again after a while. 

    Maybe it is being generated due to something that went wrong while correcting the incomming payment? Any Idea what could have been?
     


     
  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    Sales Invoice appears with negative amount in the Sales Invoice List somehow
    Do you have any jobs that automatically imports or creates sales invoices?
    Have you had any customizations added to your system recently?
    You can check which user created the sales invoice if you click CTRL+ALT+F1 on the sales invoice and inspect the fields on the record.
    Maybe that will give you a hnt?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

New! Quick response templatesâš¡

Save time with the new custom templates!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,219 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,056 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans