Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / how can solve customer...
Customer experience | Sales, Customer Insights,...
Suggested answer

how can solve customer service related issue in dynamics 365?

(5) ShareShare
ReportReport
Posted on by Michel John 27

Hello Everyone,

I have a small business and Using CRM to manage my business. Now I am growing my business into from small to mid size. Now I want to automate the business with dynamics 365 CRM. Here I want to know an answer of my question. The question is the either dynamics 365 resolve customer service related issue or not. If anyone have using dynamics 365 or having knowledge about it then kindly share your experience with me.

Thanks In Advance.

Regards: Michel John.

  • Muhammad.Affan Profile Picture
    Muhammad.Affan 4,468 Super User 2025 Season 1 on at
    how can solve customer service related issue in dynamics 365?
    Hi There,

    If the answer is helpful please mark the answer as Verified so that the thread can be closed.
  • Suggested answer
    Muhammad.Affan Profile Picture
    Muhammad.Affan 4,468 Super User 2025 Season 1 on at
    how can solve customer service related issue in dynamics 365?
    Hi Michel,
     
    If you're still looking for an answer I can list a few features that may help you:
     
    • Microsoft ecosystem has an application called Dynamics 365 customer service
    • This app specifically deal with everything related to customer service like
    • Case/tickets/incidents
    • Queues - containers were the work items stay until they are picked by agents to work on.
    • Knowledge article- material that help agents to resolve customer service issues
    • The Platform has rich set of features and with little configuration everything can be achieved.
    If you want to know further how the application works I am happy to help.
     
    If this answer's your question please change the status to answer.
     
    Thanks
    Affan
     
  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: how can solve customer service related issue in dynamics 365?

    Hello,

    You may want to ask this question in CRM related forum. I will try to move it to CRM forum.

    Thanks.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,387 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans