how can solve customer service related issue in dynamics 365?

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Posted on by Michel John

Hello Everyone,

I have a small business and Using CRM to manage my business. Now I am growing my business into from small to mid size. Now I want to automate the business with dynamics 365 CRM. Here I want to know an answer of my question. The question is the either dynamics 365 resolve customer service related issue or not. If anyone have using dynamics 365 or having knowledge about it then kindly share your experience with me.

Thanks In Advance.

Regards: Michel John.

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Muhammad.Affan 4,616 Super User 2025 Season 1 on at

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how can solve customer service related issue in dynamics 365?

Hi There,

If the answer is helpful please mark the answer as Verified so that the thread can be closed.
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Muhammad.Affan 4,616 Super User 2025 Season 1 on at

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how can solve customer service related issue in dynamics 365?

Hi Michel,

If you're still looking for an answer I can list a few features that may help you:

Microsoft ecosystem has an application called Dynamics 365 customer service

This app specifically deal with everything related to customer service like

Case/tickets/incidents

Queues - containers were the work items stay until they are picked by agents to work on.

Knowledge article- material that help agents to resolve customer service issues

The Platform has rich set of features and with little configuration everything can be achieved.

If you want to know further how the application works I am happy to help.

If this answer's your question please change the status to answer.

Thanks

Affan

My youtube channel link: https://www.youtube.com/@AffansDynamicsJourney
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Marco Mels on at

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RE: how can solve customer service related issue in dynamics 365?

Hello,

You may want to ask this question in CRM related forum. I will try to move it to CRM forum.

Thanks.