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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Sending Invoices to Cu...
Small and medium business | Business Central, N...
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Sending Invoices to Customers triggers multiple emails to customer.

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Posted on by Lumin Jay 27
Hi Experts,
 
Im facing an issue related to business central invoice sending via email, when i send the email once the business central email setup generates multiple emails to customer. for an example if i sent a sales invoice through business central email send it will generate multiple invoice emails to customer. Note this is only happening for invoice sending only. 
 
Looking for a solution 
 
Thanks, in advance. 
 
 
Categories:
Business Central
Business Central
Business Central
  • Suggested answer
    Ben Baxter Profile Picture
    Ben Baxter 4,915 Super User 2024 Season 2 on at
    Sending Invoices to Customers triggers multiple emails to customer.
    Check the Customer's Document Layouts for a duplicate line.  Below is an example.  The first line is how to send a single email to multiple email addresses.  By adding the second line, the system will send two emails (1 to the first line, and a separate email to the second line).
     
    Keep us in the loop on what you find out.  If an answer helps resolve your issue, please mark it as a verified solution to help other forum users.
     
    Best Regards,
    Ben Baxter
    Accent Software Inc
  • Suggested answer
    KasparsSemjonovs Profile Picture
    KasparsSemjonovs 3,941 Super User 2024 Season 2 on at
    Sending Invoices to Customers triggers multiple emails to customer.
    Could it be there are more than one Report ID provided for Invoice ? Either on Report Selection - Sales, or on the Customer card Document Layouts 
    Could be maybe there is a No. of Copies set when running the Sales Invoice report? 
  • Mohana Yadav Profile Picture
    Mohana Yadav 59,139 Super User 2024 Season 2 on at
    Sending Invoices to Customers triggers multiple emails to customer.
    can you be more clear on multiple invoice emails?
    Is it sending multiple emails with same invoice?
    same pdf attached or different pdfs?

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