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Sending Invoices to Customers triggers multiple emails to customer.

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Posted on by Lumin Jay

Hi Experts,

Im facing an issue related to business central invoice sending via email, when i send the email once the business central email setup generates multiple emails to customer. for an example if i sent a sales invoice through business central email send it will generate multiple invoice emails to customer. Note this is only happening for invoice sending only.

Looking for a solution

Thanks, in advance.

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Dynamics 365 Business Central

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Ben Baxter 5,919 Super User 2025 Season 1 on at

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Sending Invoices to Customers triggers multiple emails to customer.

Check the Customer's Document Layouts for a duplicate line. Below is an example. The first line is how to send a single email to multiple email addresses. By adding the second line, the system will send two emails (1 to the first line, and a separate email to the second line).

Keep us in the loop on what you find out. If an answer helps resolve your issue, please mark it as a verified solution to help other forum users.

Best Regards,

Ben Baxter

Accent Software Inc
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KasparsSemjonovs 4,436 Super User 2025 Season 1 on at

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Sending Invoices to Customers triggers multiple emails to customer.

Could it be there are more than one Report ID provided for Invoice ? Either on Report Selection - Sales, or on the Customer card Document Layouts
Could be maybe there is a No. of Copies set when running the Sales Invoice report?
Mohana Yadav 60,254 Super User 2025 Season 1 on at

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Sending Invoices to Customers triggers multiple emails to customer.

can you be more clear on multiple invoice emails?

Is it sending multiple emails with same invoice?

same pdf attached or different pdfs?