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Sending Invoices to Customers triggers multiple emails to customer.

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Posted on by Lumin Jay

Hi Experts,

Im facing an issue related to business central invoice sending via email, when i send the email once the business central email setup generates multiple emails to customer. for an example if i sent a sales invoice through business central email send it will generate multiple invoice emails to customer. Note this is only happening for invoice sending only.

Looking for a solution

Thanks, in advance.

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Dynamics 365 Business Central

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Mohana Yadav 61,248 Super User 2026 Season 2 on at

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can you be more clear on multiple invoice emails?

Is it sending multiple emails with same invoice?

same pdf attached or different pdfs?
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KasparsSemjonovs 4,851 Super User 2026 Season 1 on at

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Could it be there are more than one Report ID provided for Invoice ? Either on Report Selection - Sales, or on the Customer card Document Layouts
Could be maybe there is a No. of Copies set when running the Sales Invoice report?
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Ben Baxter 7,224 Super User 2026 Season 2 on at

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Check the Customer's Document Layouts for a duplicate line. Below is an example. The first line is how to send a single email to multiple email addresses. By adding the second line, the system will send two emails (1 to the first line, and a separate email to the second line).

Keep us in the loop on what you find out. If an answer helps resolve your issue, please mark it as a verified solution to help other forum users.

Best Regards,

Ben Baxter

Accent Software Inc