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Finance | Project Operations, Human Resources, ...
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Activate cloud POS issue.

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Posted on by 2,259

hello all, 

I'm trying to activate a cloud pos on dynamics 365 F&O cloud. 

I created a register an a device and changed the Activation status to Activated, 

when I try to open the pos link i got the activation page and after pressing next i got this error 

DA1018 - The authorization token issuer is invalid. An identity provider with a matching issuer was not found in the system.
    Application session ID
    0cc14d14-52c8-90cd-1b05-c56572aed571
    pastedimage1598524019176v1.png
    I have the same question (0)
    • Verified answer
      A.Prasanna Profile Picture
      8,223 on at
      RE: Activate cloud POS issue.

      Here is the solution

      cloudblogs.microsoft.com/.../

      Hope this helps.

      Amith Prasanna

    • w.sallam Profile Picture
      2,259 on at
      RE: Activate cloud POS issue.

      Hi Amith

      thanks a lot for your answer.

      but how to open the event viewer on the cloud environment ?

    • w.sallam Profile Picture
      2,259 on at
      RE: Activate cloud POS issue.

      Hi Amith

      I login to the environment's server and didn't find anything about this issue on the Event Viewer logs!,

      if you please can give me more info about where to find the providedIssuer !?

    • Verified answer
      A.Prasanna Profile Picture
      8,223 on at
      RE: Activate cloud POS issue.

      are you using sandbox or Cloud Production Environment? 

      Just check is there are entries on  Identity Providers under Commerce Shared Parameters.

      If you are using never version you need to navigate to Retail and Commerce > Headquarters Setup > parameters >Commerce Shared Parameters .

      down below you can see its empty , its because this is Trial Tenant
      .6708.Capture.PNG

      Then follow instruction in this article http://shanalikhan.github.io/2017/08/31/enable-application-mode-dynamics-retail-server.html.

      or https://community.dynamics.com/ax/b/axforretail/posts/how-to-point-cpos-to-use-your-own-azure-ad-application


      you need to do this in Same Azure AD tenant which you are currently logged in.

      Thanks,

      Amith Prasanna

    • w.sallam Profile Picture
      2,259 on at
      RE: Activate cloud POS issue.

      Thanks Amith

      your replies helped a lot solving my issue.

      thanks again

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