web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Finance | Project Operations, Human Resources, ...
Answered

Activate cloud POS issue.

(0) ShareShare
ReportReport
Posted on by 2,259

hello all, 

I'm trying to activate a cloud pos on dynamics 365 F&O cloud. 

I created a register an a device and changed the Activation status to Activated, 

when I try to open the pos link i got the activation page and after pressing next i got this error 

DA1018 - The authorization token issuer is invalid. An identity provider with a matching issuer was not found in the system.
    Application session ID
    0cc14d14-52c8-90cd-1b05-c56572aed571
    pastedimage1598524019176v1.png
    I have the same question (0)
    • Verified answer
      A.Prasanna Profile Picture
      8,223 on at

      Here is the solution

      cloudblogs.microsoft.com/.../

      Hope this helps.

      Amith Prasanna

    • w.sallam Profile Picture
      2,259 on at

      Hi Amith

      thanks a lot for your answer.

      but how to open the event viewer on the cloud environment ?

    • w.sallam Profile Picture
      2,259 on at

      Hi Amith

      I login to the environment's server and didn't find anything about this issue on the Event Viewer logs!,

      if you please can give me more info about where to find the providedIssuer !?

    • Verified answer
      A.Prasanna Profile Picture
      8,223 on at

      are you using sandbox or Cloud Production Environment? 

      Just check is there are entries on  Identity Providers under Commerce Shared Parameters.

      If you are using never version you need to navigate to Retail and Commerce > Headquarters Setup > parameters >Commerce Shared Parameters .

      down below you can see its empty , its because this is Trial Tenant
      .6708.Capture.PNG

      Then follow instruction in this article http://shanalikhan.github.io/2017/08/31/enable-application-mode-dynamics-retail-server.html.

      or https://community.dynamics.com/ax/b/axforretail/posts/how-to-point-cpos-to-use-your-own-azure-ad-application


      you need to do this in Same Azure AD tenant which you are currently logged in.

      Thanks,

      Amith Prasanna

    • w.sallam Profile Picture
      2,259 on at

      Thanks Amith

      your replies helped a lot solving my issue.

      thanks again

    Under review

    Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

    Helpful resources

    Quick Links

    Responsible AI policies

    As AI tools become more common, we’re introducing a Responsible AI Use…

    Neeraj Kumar – Community Spotlight

    We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

    Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

    #1
    Martin Dráb Profile Picture

    Martin Dráb 503 Most Valuable Professional

    #2
    André Arnaud de Calavon Profile Picture

    André Arnaud de Cal... 434 Super User 2025 Season 2

    #3
    BillurSamdancioglu Profile Picture

    BillurSamdancioglu 278 Most Valuable Professional

    Last 30 days Overall leaderboard

    Product updates

    Dynamics 365 release plans