Activate cloud POS issue.

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Posted on by w.sallam

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hello all,

I'm trying to activate a cloud pos on dynamics 365 F&O cloud.

I created a register an a device and changed the Activation status to Activated,

when I try to open the pos link i got the activation page and after pressing next i got this error

DA1018 - The authorization token issuer is invalid. An identity provider with a matching issuer was not found in the system.

Application session ID

0cc14d14-52c8-90cd-1b05-c56572aed571

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Answers (2)

w.sallam 2,255 on at

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RE: Activate cloud POS issue.

Thanks Amith

your replies helped a lot solving my issue.

thanks again
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A.Prasanna 8,186 on at

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RE: Activate cloud POS issue.

are you using sandbox or Cloud Production Environment?

Just check is there are entries on Identity Providers under Commerce Shared Parameters.

If you are using never version you need to navigate to Retail and Commerce > Headquarters Setup > parameters >Commerce Shared Parameters .

down below you can see its empty , its because this is Trial Tenant
.

Then follow instruction in this article http://shanalikhan.github.io/2017/08/31/enable-application-mode-dynamics-retail-server.html.

or https://community.dynamics.com/ax/b/axforretail/posts/how-to-point-cpos-to-use-your-own-azure-ad-application

you need to do this in Same Azure AD tenant which you are currently logged in.

Thanks,

Amith Prasanna
w.sallam 2,255 on at

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RE: Activate cloud POS issue.

Hi Amith

I login to the environment's server and didn't find anything about this issue on the Event Viewer logs!,

if you please can give me more info about where to find the providedIssuer !?
w.sallam 2,255 on at

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RE: Activate cloud POS issue.

Hi Amith

thanks a lot for your answer.

but how to open the event viewer on the cloud environment ?
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A.Prasanna 8,186 on at

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RE: Activate cloud POS issue.

Here is the solution

cloudblogs.microsoft.com/.../

Hope this helps.

Amith Prasanna