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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / GP2013 Web Client Unex...
Microsoft Dynamics GP (Archived)

GP2013 Web Client Unexpected Error

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Posted on by Ronie 1,080

Hi,

I encountered this error after I completly installed the GP web Client using external signed security certificate.

Following steps:

* Access the GP Web Client

* Enter the windows account

* Click Sign in button

Then the error prompt even I do this on the server or on the outside of the domain network.

I completely installed the GPWeb prerequisite and I check this link http://msftdynamics.blogspot.com/2013/01/gp-2013-web-client-login-issues.html and it looks all are fine.

I reinstall the GP Web client and used the self signed security certificate then completely access the GP Web client even on the client machine with in the domain network.

Is their a configuration I missed or this is a known issue of GP2013 Web Client using the external signed security certificate?

Please let me on how to resolve this error cause our client is asking on how & when we resolve this error.

I greatly appreciated your help.

 

Thanks, Ronie

 

*This post is locked for comments

  • Suggested answer
    NelsonAbreu Profile Picture
    NelsonAbreu 5 on at
    RE: GP2013 Web Client Unexpected Error

    For future reference, what was probably happening is that the certificate was issued against the computer name and you were trying to access the site by the IP. Since the address on the certificate did not match the one on the browser there was an SSL error. If you replace the IP in the address for the computer name (Say, https://servername.local:port/gp) it should work. Confirm the name the server has on the certificate and use that. I was having the exact same issue.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: GP2013 Web Client Unexpected Error

    hi ronie;

    kindly help me how can i uninstall gp web client from my window server. when i try to remove it from my machine i receive following error message,

    sequence contains no matching gp web client removal failed.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: GP2013 Web Client Unexpected Error

    For me, the issue was that a service had not started (even though I had rebooted and the service was set to start Automatically). Looking at my services, the "GP Session Central Service" had not started, even though the "GP Session Services" had started successfully. I started it manually and the error went away. (FYI, the web client is installed on my local machine for testing.)

    Thanks!

  • Verified answer
    Ronie Profile Picture
    Ronie 1,080 on at
    RE: GP2013 Web Client Unexpected Error

    Hi Guys,

    I already fix the error I encountered by doing below procedure.

    * Uninstall the GP Web Client

    * Delete the database GPWEBCLIENTSESSIONCENTRAL & GPWEBMANAGEMENT in the SQL Server

    * Reinstall the GP Web Client then assign the Externally Signed Security Certificate

    * Then the GP Web client works fine.

    In my case on the first day I install the GP Web Client I used Self signed certificate, when our client purchased a Externally Signed Security Certificate I just Uninstalled the GP Web Client (without deleting the databases of Web Client) then reinstall then assign the Externally Signed Security Certificate.. Hope this can help to others.

    Thanks to all for having time to help on my issue.

    Thanks,

    Ronie

  • Ronie Profile Picture
    Ronie 1,080 on at
    RE: GP2013 Web Client Unexpected Error

    Hi Soma,

    Thanks for your reply, I tried this already since the first day I encountered the error but still the error prompt.

    Thanks,

    Ronie

  • Jonathan Fear Profile Picture
    Jonathan Fear on at
    RE: GP2013 Web Client Unexpected Error

    Hi Guys,

    So I was just helping another customer with this similar issue and we were able to find out a few things I thought I would pass on. Depending on how you have users accessing Externally you may have to do one of the following options (this is what I sent to the previous customer as well, please note your configurations could be different):

    1. Users log into your networking using a VPN connection that way their AD information is authenticated and their machine will trust the CA and Cert we used.

    2. The other option is to have the Cert we created imported into each machine and make sure it is in the following stores:

    -Personal

    -Trusted Root Certification Authorities

    Also you will need to run through the steps on the following article to uncheck the revocation options in IE:

    blogs.msdn.com/.../enabling-certificate-revocation-check-failure-warnings-in-internet-explorer.aspx

    Let me know the results.

  • Suggested answer
    soma Profile Picture
    soma 24,406 on at
    RE: GP2013 Web Client Unexpected Error

    Hi Ronie,

    Please do the below resolutions for your issue.

    1. Remove Cache, Temporary internet files from browser, restart the server and then check again.

    2. If the issue still exists, set requireSSL="false" in the file web.xml (C:\Program Files\Microsoft Dynamics\GP  Web Client\GPweb\Web.xml).

    Thanks

    Soma

  • Steve Kubis Profile Picture
    Steve Kubis on at
    RE: GP2013 Web Client Unexpected Error

    I have a couple of final thoughts, and then unfortunately I'm out of ideas.

    First, you can eliminate the firewall as an issue if you first try connecting using the browser on the same machine that the web client is being installed on. In fact, you should do you initial log-in from that machine until you get the web client working.

    Second, you shouldn't have a different name for the machine when you connect from inside vs. outside of the network. The security certificate will have a specific name that it's expecting, so that is the name that you must use all of the time. If you aren't using a wildcard certificate, then you need to know the name that you supplied when you got the certificate. If you use this name:  tspi-gpsvr01.tspi.com  then that is the name that you should see defaulted in when you select the security certificate in the Web Client installer. Is that the name that you see? The name you supply in the installer must match the machine name that you use when you connect to the web client. That's not the name that you used in the URL way at the beginning of this thread, so that could be part of your issue.

    Third, if you're sure the machine name in the security certificate matches the machine name that you supply in the installer, and that's the name that you're using when you connect to the machine, and things still don't work, you may have an issue with the security certificate. I'd check the purposes that are defined for the certificate to see what they are. (There's info about doing this in the web client install and admin guide.) Maybe an important one is missing.

    Finally, I would go with the recommendation to try a self-signed certificate, just so you can verify that the other components of the web client are all functional. The Web Client Installation and Administration Guide will walk you through the entire process of using a self-signed security certificate.

    I hope that one of these things helps you find your answer. Best of luck to you!

  • Ronie Profile Picture
    Ronie 1,080 on at
    RE: GP2013 Web Client Unexpected Error

    Hi Jonathan,

    Thanks for the reply, we're using externally signed security certificate not a Wildcard Cert and Firewalls are turn off.

    Two days of troubleshooting but still not working..

    Thanks,

    Ronie

  • Jonathan Fear Profile Picture
    Jonathan Fear on at
    RE: GP2013 Web Client Unexpected Error

    Hey Guys,

    You can use a Wildcard cert just fine with Web Client as that is what we use internally for testing. The only thing you have to do is change the information in the install when you select the Wildcard Cert so it is not using an *.

    However Ronie your issue looks like a firewall issue. Have you taken down the firewall on both machines?

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