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Customer experience | Sales, Customer Insights,...
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Teams calls "Get Conversation Intelligence"

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Posted on by 188

Hello, could anyone might know if it is normal that the conversationnal intelligence on Teams call is taking many days to get installed or ready?

It is the 3rd day that it is stuck on this view. Do I have something else to check, activate or enable for this to be ready?

pastedimage1684411293723v1.png

I have the same question (0)
  • Leah Ju Profile Picture
    Microsoft Employee on at

    Hi Partner,

    Have you checked all the steps according to the documentation?

    https://learn.microsoft.com/en-us/dynamics365/sales/configure-microsoft-teams-dialer 

    I suggest you create a support ticket for professional assistance following the below procedure.

    Get Help + Support - Dynamics | Microsoft Docs

  • Cat_Car Profile Picture
    188 on at

    Hello and thank you very much for the information. In fact everything seems good with all the steps. I had to contact the Microsoft support and I am in contact with a support engineer.

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