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How to avoid sell end date stop creating credit notes?

Posted on by Microsoft Employee

Hi,

We would like to use sell end date in AX2012 R3 to stop any sales orders to be placed. However, after that if there will be any credit notes to be created, we can neither.

Is there any experience to share?

Thanks

Best regards,

YWX

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How to avoid sell end date stop creating credit notes?

    HI Ludwig,

    I don't have statistically the frequency. But when we shortly remove this and when at that moment some EDI orders go through, we will have issue. Or the one who removes it and forgets to put it again will create the same problem above. This is quite risky especially for fresh discontinued items.

    That's why I would prefer to have a system solution instead.

    As we use normally some warehouses by creating credit notes, I am just thinking if it is possible to have kind of excluding certain warehouses to allow the creation of orders. But as you said, this will probably need some extra development.

    Anyway thanks for your help.

    Best regards,

    YWX

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: How to avoid sell end date stop creating credit notes?

    Hi YWX,

    Many thanks for the update.

    These seem to be standard fields.

    About your credit note:

    Do you receive many credit notes for such stopped items?

    If you don't, then a one time temporary change of this field might be a feasible workaround.

    If you do, then I would recommend having a talk with a developer to see what can be modified to allow creating credit notes without that error message.

    Best regards,

    Ludwig

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How to avoid sell end date stop creating credit notes?

    HI Ludwig,

    here below is the screenshot. I am not sure if it's a customized field. This is by Product Information management/comon/released products/Sell. Anyway, If we put an end date there, no orders can be placed. This makes sense for real sales orders for either manual entry or per EDI.

    However, if we have to create a credit note for this item, which is also under All sales orders, this will block us.

    The question is if there is any starndard solution to exclude credit notes if we want to use this field.

    pastedimage1627300510857v1.png

    Thanks

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: How to avoid sell end date stop creating credit notes?

    Hi YWX,

    What is the 'sell end date'?

    Is this a custom field that you created?

    Would be great if you could share a screenprint and elaborate.

    Many thanks,

    Ludwig

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