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Flow doesn't appear as an option when a try to choose it in a customer journey

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Posted on by 5

Hi guys!

I am current using a D365 mkt trial environment and I created a customer journey and when I choose add a flow option I can't see my flow to choose it.

1- Here my test journey

pastedimage1678732280260v1.png

2- The last option is a execute flow option, but when a try to search my flow I doesn't find it even the flow is active and functional.

pastedimage1678732381351v2.png   

3- Here are my active flow, it is on and a test mannually to see if works or if there are some errors in it and is ok.

pastedimage1678732439733v3.png

Someone know why I can't choose this flow their in the flow options on D365 mkt? Or can be something of the environment because it is a trial?

Best regards.

Rafa.

  • Suggested answer
    Rafael Fibra Profile Picture
    Rafael Fibra 5 on at
    RE: Flow doesn't appear as an option when a try to choose it in a customer journey

    Hi,

    I tested and worked. Thank you for the help.

    Regards.

  • Suggested answer
    Rafael Fibra Profile Picture
    Rafael Fibra 5 on at
    RE: Flow doesn't appear as an option when a try to choose it in a customer journey

    Hi,

    I tested and worked. Thank you for the help.

    Regards.

  • Leco Lv Profile Picture
    Leco Lv on at
    RE: Flow doesn't appear as an option when a try to choose it in a customer journey

    It helps?

  • Suggested answer
    Leco Lv Profile Picture
    Leco Lv on at
    RE: Flow doesn't appear as an option when a try to choose it in a customer journey

    Hi partner,

    According to the following tips, it seems that the workflow in power automate is not supported. You need to set the workflow to on-demand.

    If you create an on-demand workflow and the source entity is set to contact, then the workflow will be available in drop-down list.

    learn.microsoft.com/.../customer-journey-tiles-reference

    pastedimage1678775525021v1.png

    pastedimage1678775916076v1.png

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