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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Flow doesn't appea...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Flow doesn't appear as an option when a try to choose it in a customer journey

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Posted on by Rafael Fibra 5

Hi guys!

I am current using a D365 mkt trial environment and I created a customer journey and when I choose add a flow option I can't see my flow to choose it.

1- Here my test journey

pastedimage1678732280260v1.png

2- The last option is a execute flow option, but when a try to search my flow I doesn't find it even the flow is active and functional.

pastedimage1678732381351v2.png   

3- Here are my active flow, it is on and a test mannually to see if works or if there are some errors in it and is ok.

pastedimage1678732439733v3.png

Someone know why I can't choose this flow their in the flow options on D365 mkt? Or can be something of the environment because it is a trial?

Best regards.

Rafa.

I have the same question (0)
  • Suggested answer
    Leco Lv Profile Picture
    Leco Lv Microsoft Employee on at

    Hi partner,

    According to the following tips, it seems that the workflow in power automate is not supported. You need to set the workflow to on-demand.

    If you create an on-demand workflow and the source entity is set to contact, then the workflow will be available in drop-down list.

    learn.microsoft.com/.../customer-journey-tiles-reference

    pastedimage1678775525021v1.png

    pastedimage1678775916076v1.png

  • Leco Lv Profile Picture
    Leco Lv Microsoft Employee on at

    It helps?

  • Suggested answer
    Rafael Fibra Profile Picture
    Rafael Fibra 5 on at

    Hi,

    I tested and worked. Thank you for the help.

    Regards.

  • Suggested answer
    Rafael Fibra Profile Picture
    Rafael Fibra 5 on at

    Hi,

    I tested and worked. Thank you for the help.

    Regards.

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