web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Small and medium business | Business Central, N...
New Discussion

How to snooze "We have a Dynamics 365 Business Central app for your device…" warning when using Web Client through mobile devices

(0) ShareShare
ReportReport
Posted on by

You might have implemented Dynamics 365 Business Central SaaS within an iFrame by following the official documentation

https://docs.microsoft.com/en-us/dynamics365/business-central/dev-itpro/developer/devenv-embed-web-client-pages-in-websites

or simply you have your custom code to run the protocol handler that is generated through GETURL methods.

 

If you have done so, you might have been constantly hit by the following message (site redirection) – if you are using e.g. an Android device -:

"We have a Dynamics 365 Business Central app for your device. To get the app, tap the following image."

 

Why this continue to bother and how to snooze it?

Development team is trying to uniform the mobile device experience and warmly recommend to download and use the Universal App (https://docs.microsoft.com/en-us/dynamics365/business-central/install-mobile-app) within Tablet and Phones.

Using Web Client within these devices might be good only for troubleshooting purposes.

This is the reason why that message is quite insisting.

 

If you are in need to snooze / turn off this redirection and would like to force the mobile device to use the mobile experience but in the browser and not in the mobile app, there is a viable solution.

 

It is possible to use the following redirect parameter added to the URL in the browser, together with phone or tablet added.

 

TABLET

To use tablet version of the experience and the redirect=0 parameter so in effect add /tablet?redirect=0 to the URL like the one described below and then navigate via browser:

https://mysite/BC140/tablet/?redirect=0

PHONE

To use phone version of the experience and the redirect=0 parameter so in effect add /phone?redirect=0 to the URL like the one described below and then navigate via browser:

https://mysite/BC140/phone/?redirect=0

 

NOTE: this scenario is recommended for troubleshooting or where the universal app reports failure.

  • THE Italian Profile Picture
    on at
    RE: How to snooze "We have a Dynamics 365 Business Central app for your device…" warning when using Web Client through mobile devices

    ADDITIONAL POINT

    Approvers who need to approve documents on devices won’t get this link (appended with ?redirect=0) in their approval emails by default. They would need to modify the URL before opening it OR it can be added to PublicWebBaseUrl in CustomSettings.config which is what GetURL methods would pick to generate the URL.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 3,377

#2
Jainam M. Kothari Profile Picture

Jainam M. Kothari 2,696 Super User 2025 Season 2

#3
YUN ZHU Profile Picture

YUN ZHU 1,512 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans