I'm sending emails from a case in CRM so the regarding is tied to the case. When an outside user responds to the email the email response appears in that person's outlook but not in the case.
The user settings are set to track email responses in CRM.
I'm not sure what I am missing here but it is a big problem. Responses should be tracked if you send an email from a case, correct?
Thank you!
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Hi
Are you using SSS? If you are this should be working as soon as it is sent from CRM.
Can you send a picture of your Email Profile Settings?
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