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Microsoft Dynamics CRM (Archived)

Forward vs. individual mailbox - I don't get it

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Posted on by 575

Hello,

I have two open topics which I think all have one common root-cause: I might be using the wrong kind of mailbox.

Now I have an Exchange Account named andreas.lastname@company.com which is also my User-Login and which I am also using in outlook as my default email profile.

In CRM this email is confirgured as an individual mailbox, not as a forward mailbox. CRM says me sending an receiving works, but it cannot synchronize tasks, cnotacts etc (if I put it on "Microsoft for CRM" setting - if I say "Server Side Synchronization" it tells me it doesnt know where to store this data and deactivates the mailbox).

Now in my constallation, do I need a forward mailbox or not? The MSDN entry (msdn.microsoft.com/.../dd979451.aspx) doesn't really enlighten me, nor does the implementation guide, no matter how often I read it.

Thanks for your help!

Andreas

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I have the same question (0)
  • Andreas2 Profile Picture
    575 on at

    Does my question not make sense? :)

  • AFTAB HUSSAIN Profile Picture
    on at

    Hello,

    Below you can some information regarding Forward Mailbox for CRM 2013

    community.dynamics.com/.../112641.aspx

    www.microsoft.com/.../create-forward-mailboxes-or-edit-mailboxes.aspx

    Thank You

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