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Microsoft Dynamics 365 | Integration, Dataverse...
Suggested answer

Get Skype error when clicking on links within CRM

Posted on by 4
One of my users are getting a skype error when they click on links within CRM. 
 
They get the error below, does someone know how I can disable this or clear it up so they don't see this error.
 
BlockCalls@https://sendsations.crm.dynamics.com/%7b638364017430000264%7d/webresources/new_BlockSkypeClickToCall:3:2
_executeFunctionInternal@https://content.powerapps.com/resource/uci-infra/scripts/app.03ecbe7b0d4e8898f6b0176d81a7eb4a.js:14:1218503
execute@https://content.powerapps.com/resource/uci-infra/scripts/app.03ecbe7b0d4e8898f6b0176d81a7eb4a.js:14:1216937
/t1C/_executeIndividualEvent/<@https://content.powerapps.com/resource/uci-infra/scripts/app.03ecbe7b0d4e8898f6b0176d81a7eb4a.js:4:118084
i@https://content.powerapps.com/resource/uci-infra/scripts/app.03ecbe7b0d4e8898f6b0176d81a7eb4a.js:14:102724
_executeIndividualEvent@https://content.powerapps.com/resource/uci-infra/scripts/app.03ecbe7b0d4e8898f6b0176d81a7eb4a.js:4:118058
_executeEventHandler@https://content.powerapps.com/resource/uci-infra/scripts/app.03ecbe7b0d4e8898f6b0176d81a7eb4a.js:4:114876
execute@https://content.powerapps.com/resource/uci-infra/scripts/app.03ecbe7b0d4e8898f6b0176d81a7eb4a.js:4:112067
_executeSyncAction@https://content.powerapps.com/resource/uci-infra/scripts/app.03ecbe7b0d4e8898f6b0176d81a7eb4a.js:14:587365
_executeSync@https://content.powerapps.com/resource/uci-infra/scripts/app.03ecbe7b0d4e8898f6b0176d81a7eb4a.js:14:587092
executeAction@https://content.powerapps.com/resource/uci-infra/scripts/app.03ecbe7b0d4e8898f6b0176d81a7eb4a.js:14:586874
DPXt/T/</</t.dispatch@https://content.powerapps.com/resource/uci-infra/scripts/app.03ecbe7b0d4e8898f6b0176d81a7eb4a.js:14:592211
DPXt/boot/e</i/r.dispatch@https://content.powerapps.com/resource/uci-infra/scripts/app.03ecbe7b0d4e8898f6b0176d81a7eb4a.js:14:853264
dispatch@https://content.powerapps.com/resource/uci-infra/scripts/app.03ecbe7b0d4e8898f6b0176d81a7eb4a.js:14:591700
dispatch@https://content.powerapps.com/resource/uci-infra/scripts/app.03ecbe7b0d4e8898f6b0176d81a7eb4a.js:14:587908
Ft@https://content.powerapps.com/resource/uci-infra/scripts/20.180b0b77eb59c009a7a3885711280c08.js:4:55330
Gn6i/Tn/</execute/</</</</</</<@https://content.powerapps.com/resource/uci-infra/scripts/26.a8743a4111294f7013f69830a02c267d.js:4:59934


Error Details:
Event Name: onload
Function Name: BlockCalls
Web Resource Name: new_BlockSkypeClickToCall
Solution Name: Active
Publisher Name: DefaultPublishersendsations
 
  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Get Skype error when clicking on links within CRM
    Hi,
     
    I feel very sorry for taking so long to get back to you.
    I read what you replied, and I realized I forgot something in my last reply.
     
    There may be many solutions for environment, and you need to check if the other solutions contain this web resource.
     
    You can either follow the steps mentioned in the last reply to check each solution or use the /Web Resource Manager/ plugin Please refer to the following link.



    https://www.xrmtoolbox.com/plugins/MsCrmTools.WebResourcesManager/
     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang
  • SendsationsTech Profile Picture
    SendsationsTech 4 on at
    Get Skype error when clicking on links within CRM
    )Rudy
     
    So to confirm your questions.
     
    This is only happening to one user.
    We have not created any javascript from the IT side.
     
     
    I agree with you it must be something he did in his settings causing the error.
     
    Below is the search we did on his machine for the webresource (new_BlockSkypClickToCall) and it did not show  up.
     
    Also when I log in as this user on my computer I do get the same error as he does.
     
    When I am logged in as my on my computer I do not get that error.
     
    I appreciate your help. Anything you want me to try I will happily do.
     
    Hope you have a great weekend.
     
    Jonathan
     
     
  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Get Skype error when clicking on links within CRM
    Hi,
     
    We analyzed the information you provided and came to the following conclusions.
     
    1. Only you and one other administrator in the organization have permission to create js scripts and neither of you have done so, which means that the script is provided out-of-the-box by the system. Is this correct?
     
    2. Only one user is experiencing this issue, which means there may be a problem with the settings for that user.
     
    3. You can go to the /Power App/ backend administration, click on /Solution/ and search for the /Web Resource/ script.



     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang
  • SendsationsTech Profile Picture
    SendsationsTech 4 on at
    Get Skype error when clicking on links within CRM
    Rudy,
     
    Thank you for your response.
     
    There has been no Java script created by the IT department as there are only two of us that have admin access to create and publish scripts and we have not done that.
     
    This error happens to one user when he clicks on a contact link. So when he does a search for a contact and the contact list comes up and he clicks on the contact he wants to go into it gets this error.
     
    This does not happen when he is in leads and clicks on a lead.
     
    This is just happening to 1 user, so he did something inadvertently in his environment to cause this to happen.
     
    The fact that the "Web resource name" is "new_BlockSkypClickToCall" the new says that was created for just him. Where is that web resource name stored?
     
    Anyway, let me know if you need any additional information.
     
    Thanks for your help on this.
     
    Jonathan
  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Get Skype error when clicking on links within CRM
    Hi,
     
    Based on the information you provided, we determine that your problem may be due to a problem with the web resource /new_BlockSkypeClickToCall/.
     
    Is this web resource out-of-the-box or customized by you? Is this a Javascript code type web resource?
     
    If this is a Javascript code type web resource that you customized, we recommend that you contact your organization's IT staff to check if there are any errors in the code of this web resource.
     
     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

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