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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Registration window is...
Microsoft Dynamics AX (Archived)

Registration window is not showing as i click on Registration in update line

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Posted on by Shabir Ahmad 3,110

Registrationlivewindow.png8764.itemRegistration.png

Dear Experts,

I want to register an item, but when I go to PO lines and check on one line and try to register to click on the register button but the window for registration is not appearing. For example, to clear this, I have shown two 2 windows one from LIVE and one from TEST(On live anything is ok) I want the same window as shown in the above live environment image in the test.

Best Regards,

Shabir Ahmad

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I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,141 Super User 2025 Season 2 on at

    Hi Shabir,

    I only can see two screenshots from your live environment where everything was OK. Can you also share the screenshot from the TEST environment?

  • Shabir Ahmad Profile Picture
    Shabir Ahmad 3,110 on at

    André Arnaud de Calavon,

    Thanks for your reply, that's I am talking as I click on registration button the registration window is not showing as I show the live window that is ok.

    Thanks and Regards,

    Shabir Ahmad

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,141 Super User 2025 Season 2 on at

    Hi Shabir,

    I'm not able to see if there might be something missing or what is the issue here. Is the button not visible? Is the form not showing up? What is the current status of the line? Did you already register a certain quantity? Please provide some more information.

  • Shabir Ahmad Profile Picture
    Shabir Ahmad 3,110 on at

    André Arnaud de Calavon,

    Yes, The registration form is not showing up, as I click on the register button.

    Thanks and Regards,

    Shabir Ahmad

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,141 Super User 2025 Season 2 on at

    Hi Shabir,

    If it is not showing up, try to compile the solution (X++ and CIL) then restart the AOS service. Not sure if it will help, but you can give it a try.

  • Shabir Ahmad Profile Picture
    Shabir Ahmad 3,110 on at

    André Arnaud de Calavon ,

    I did all your above-given suggestions but in vain.

    Best Regards,

    Shabir Ahmad

  • Verified answer
    SouravDam Profile Picture
    SouravDam 11,730 on at

    Hi Shabir Ahmad,

    Can you check whether the default purchase unit and inventory unit for this item is same or different ?

    If this is different, then you need to check whether inter-unit or intra-unit relation is set between those units or not. For example; Purchase unit is PCS and Inventory unit is BOX.

    If so, then you have to further check which unit user has selected at the time of processing purchase order with this item.

    I faced a similar issue long time back in a client where default purchase unit and inventory unit was different in released products form for this item and there was no unit relation set due to which 'Registration' form was not working.

    Kindly check and update.

    Best regards,
    Sourav Dam

    Please take time to click 'Yes' against the answers that help you guide in right direction to help other community members.

  • Shabir Ahmad Profile Picture
    Shabir Ahmad 3,110 on at

    Sourav Dam,

    Yes, I did the same yesterday and resolved the issue thanks for your valuable reply.

    Thanks and Regards,

    Shabir Ahmad

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