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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Wrong USER ID in packi...
Supply chain | Supply Chain Management, Commerce
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Wrong USER ID in packing work

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Posted on by Valentin DORNIER 97
Hello Experts, 
 
I am facing a problem while using the packing station.

Here is the scenario: 
A sales order is released to the warehouse. A work is generated for each reference in order to take the reference from its picking location to put it in a packing area. 
 
A worker A (VDO in that example) picks the itemss and then puts them in the packing area. 
At this time, the picking work is closed and a packing work is automatically generated (thanks to the following packing station setup.) 
 
 
 

We can notice that the generated work already contains the USER ID which corresponds to the worker who carried out the picking work. (VDO).
 
When another worker performs the packing work and then closes the container, the packing work is closed but the user ID does not change. 
 
 
 
It is therefore impossible for me to know who carried out the packing work. 
 
Do you have any idea how to make the system display the correct user ID in the packing job?
 
Thank you for your help :)
 
Kind regards,
 
Valentin
  • Laurens vd Tang Profile Picture
    Laurens vd Tang 2,248 Super User 2025 Season 1 on at
    Wrong USER ID in packing work
    Hello Valentin,
     
    Could you select the work id of the open packing work and click on 'Change user'? Could you check whether the behavior is the same after the change of the user?
     
     
    Best regards,
    Laurens van der Tang
  • Valentin DORNIER Profile Picture
    Valentin DORNIER 97 on at
    Wrong USER ID in packing work
    Hello Laurens, 

    Thank you very much  for your answer. 
     
    The second worker complete the second work with the mobile device. He can also follow the packing process with the menu "PACK" on F&O. 
     
    Here are the setting for the other worker :
     
     
    Here are the settings for the container packing policy that is used by this worker : 
     
     
    Here are the settings for the container packing profile that is used by this worker : 
     
     
    Have a good day ! 
     
    Best regards, 
    Valentin
  • Laurens vd Tang Profile Picture
    Laurens vd Tang 2,248 Super User 2025 Season 1 on at
    Wrong USER ID in packing work
    Hello Valentin,
     
    How did the other worker perform the packing work? Was it done via the mobile device?
     
    Could you share a screenshot of the settings for the 'other worker'?
     
    Best regards,
    Laurens van der Tang

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