795
Hi,
My requirement is to analyze Is phone call monitoring required automatically or user can enter manually ?
Can anyone help me out to clear the concept of Phone Call in Dynamics 365 that how it works?
Thanks
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Pls refer below link for understanding activities in CRM.
crmbook.powerobjects.com/.../creating-activities
Hope this helps.If the suggestion resolved your query .Pls mark it as answered/verified to close the thread.
Here is the Microsoft description of the phone call
docs.microsoft.com/.../phonecall
The monitoring of phone calls (Listening in) would not be done via CRM but more the Software tool that connects to CRM - You can add a field on a phone call to flag the call to be listened into
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