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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Phone Call in Dynamics...
Microsoft Dynamics CRM (Archived)

Phone Call in Dynamics 365

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Posted on by CRM Beginner 795

Hi,

My requirement is to analyze Is phone call monitoring required automatically or user can enter manually ?

Can anyone help me out to clear the concept of Phone Call in Dynamics 365 that how it works?

Thanks 

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  • Suggested answer
    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 Moderator on at

    Here is the Microsoft description of the phone call

    docs.microsoft.com/.../phonecall

    The monitoring of phone calls (Listening in) would not be done via CRM but more the Software tool that connects to CRM - You can add a field on a phone call to flag the call to be listened into

  • Suggested answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at

    Pls refer below link for understanding activities in CRM.

    crmbook.powerobjects.com/.../creating-activities

    Hope this helps.If the suggestion resolved your query .Pls mark it as answered/verified to close the thread.

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