Hope this might be helpful:
When you Archive a Service Order in Business Central, it creates a copy of the service order in the "Service Order Archives" list for historical reference. The original service order is not automatically removed from the "Service Order List" merely by archiving it.
To remove the original service order from your active "Service Order List," you need to delete it.
Here's the typical process and what you need to do:
- Archive the Service Order (already done): This creates the historical copy.
Ensure it's Posted (if applicable): You can only delete a Service Order if its status allows it. Generally, you cannot delete a Service Order that has open entries or is fully/partially posted. Ensure all related Service Invoices have been posted and the Service Order status is "Finished" or "Invoiced."
- If it's a partially posted order, you might need to resolve any outstanding lines.
- If it's an unposted order that you just want to remove, you can delete it directly after archiving
- Delete the Original Service Order:
- Go to the "Service Order List."
- Find the Service Order you wish to remove.
- Select it, then go to Process > Delete (or similar action depending on your version and page layout).
Important Considerations:
- Audit Trail: Deleting the original service order from the active list after archiving ensures you retain a historical record in the archives while keeping your main list clean.
- Status for Deletion: The ability to delete a Service Order depends heavily on its status and whether any financial or inventory transactions have been posted against it. Business Central prevents deletion of orders with active financial impact to maintain data integrity.
In short: Archiving creates a copy; to remove the original from the active "Service Order List," you must delete the original Service Order after ensuring it's in a deletable status.
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