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Microsoft Dynamics CRM (Archived)

Unified Service Desk > InternetExplorerPooling breaks Business Process Flow

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Hi all!

We’re looking tips to improve the USD performance of our client.

We followed the last USD best practices and configured Caching with good results and turned off IERecovery (with the increase of InactivityTimeout going hand in hand).

Now is the time to test the 3.2 feature of Pooling:

We have all Hosted Controls in “IE process” mode, and we use “https://*.crm4.dynamics.com” in IE Thrusted Sites to avoid “event” popups. When we activate Pooling in the USD UII options, some functionality stops working properly:

E.g. The Business Process Flow of a new incident:

USD_5F00_Protected_5F00_ShowPannel_5F00_clean.jpg

 With Pooling on, this bar is not shown:

USD_5F00_NoProtected_5F00_LostPannel_5F00_clean.jpg

And some custom controls fail with Script Error:

USD_5F00_NoProtected_5F00_ScriptError_5F00_clean.jpg

So, there are some config that breaks USD after activating Pooling. ¿Could anyone give us a clue?

A hint that we have found is if we remove dynamics from IE Thrusted Sites, all the pages work fine; but “event” popups start to annoy. We tested to set "http://event" in "Restricted Sites" with same issue.

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  • ansrikanth Profile Picture
    3,115 on at

    Hi

    the implementation of IE Pooling in USD is a bit closed one. Personally, I haven't given it a shot so far. Let me check if I see any issues with it. 

    On the flip side, for the http://event problem, Are you sure your "Enable Protected mode" setting is same (either Checked/Unchecked) in all zones?

    Thank  you 

    -Srikanth

  • Community Member Profile Picture
    on at

    FJF Piatek : Can you please use the latest USD version 4.0.0 from here and see if you are still facing the issue. In newer version Business process flow issue was fixed. Please get back if you still see this. 

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