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Microsoft Dynamics GP (Archived)

Accounts payable - credit notes

Posted on by 165
We have been on dynamics GP for a year, using it primarily as a backend accounting package for financials and processing Accounts Payable invoices. One of our biggest frustrations is the requirement in AP of having to apply AP credit notes to invoices. We often get credit notes from suppliers that have no correlation to any invoice we are paying. Why does GP force this? Are there addons to resolve this issue?

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Accounts payable - credit notes

    My AP folks have this problem in applying rebates, they don't want to apply the rebates to the invoices, just the check. This was standard practice in Oracle Financials

  • Heather Roggeveen Profile Picture
    Heather Roggeveen 9,142 on at
    RE: Accounts payable - credit notes

    Hi

    It is possible to create the remittance to show a list of documents and not the apply details.  It does take some calculated fields and so you need to know report writer to be able to do it.

    Here is a screen shot of one that I have done.  This one involved showing Withholding Tax and GST components, so was more complicated, but you can see what can be done.

    4846.Remittance.png

    There is actually nothing to "fix".  Credit documents need to be applied to Debit documents to allow them to move to history.  "Fixing" this would require a rewrite of the entire infrastructure of the software.

    Your Dynamics GP partner should be able to help you get the sort of remittance advice you want to send.

    Cheers

    Heather

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Accounts payable - credit notes

    Has there been a fix with this yet? Our issue is that the credit memos are not listed on the remittance as a stand alone credit invoices. The system nets all credits (and invoices for that matter) until it reaches a debit balance and then "pays" the net amount to the invoice the system netted. Some of our vendors have 20-30 credits and invoices per check. If they don't know what credits and invoices make up that net amount, then our payment to our account is not going to get applied correctly. This is the first software that I have ever encountered this issue with...

  • Suggested answer
    RE: Accounts payable - credit notes

    Hi Daarchie,

    Just to add valuable suggestion made by Bill and Heather.  Please have a look at the Customer/Vendor Consolidations whether its suits your need.  So you can book all your credit through customer(which is your vendor) and apply the same against each of your payable invoices.  I thought this idea so sharing the same.  Please see the following link for the same.

    Customer/Vendor

  • Daarchie Profile Picture
    Daarchie 165 on at
    RE: Accounts payable - credit notes

    Was hoping for a way to keep the credit memos as stand alone transactions in some cases.  As history of asking GP to allow this in their program? This is the first accounting package I have used that has this limitation

    Appreciate feedback... Short of a future GP change will have to look at the remittance advice modification option.

  • Bill Campbell Profile Picture
    Bill Campbell 22,647 on at
    RE: Accounts payable - credit notes

    Daarchie, Heather gives good advice and has a great comment on the processing of the Credit Memos.

    Bottom line is that for the credit memo to be on the cheque, it has to be applied to an invoice.

    I agree that it can look confusing, but in reality it is how things have to happen in this system.  The supplier has billed you for something, given you credit memos for others and expects at the end of the day to get a payment.

    If they have any idea of what they are doing, they will have the same matching going on on their side of the cheque.

    Short of spending a bunch of money on a customization - not saying I know it can be done - I think that leaving it to the person issuing the cheque to decide where to apply the credit memo at the time of writing the cheques is going to be your best solution.

  • Heather Roggeveen Profile Picture
    Heather Roggeveen 9,142 on at
    RE: Accounts payable - credit notes

    Hi

    So in GP for an invoice to be fully completed and move to history a credit based document (payment or credit) must be applied to it to make it go to history - end of story on that one.

    There are two methods to do it - manually apply a credit or have it auto apply at payment time - sounds like auto-apply is fine from your end (I have a gotcha on that that I will explain shortly).

    So, then that leaves the information going to the supplier.  Can you modify the remittance area on the check layout to simply list the documents rather than the apply?  I haven't modified a remittance for a while so haven't tried this particular method but I would say you probably can.  Then you leave it to the supplier to decide what they do with it.

    The gotcha with applying at the time of payment (i.e. leaving the boxes ticked) is that the credit documents will pick up regardless of date.  So e.g. if you are paying your February invoices, leaving the box ticked would have any credits received in March picked up and applied also.

    I have a number of clients who use the auto apply as they integrate all transactions so manually applying credits is not going to happen.  To get around the date issue, we use the Navigation Lists feature to find all credits for the current month (March) and put these on hold before doing the payment run.  That leaves them off.

    At the end of the day, how you apply your credit in your system should not in any way be confusing for suppliers - they have a balance you owe them - if you pay the balance, this should not be an issue at all.  Whether you take up a credit or physically pay an invoice, the end result is the same - you owe the supplier less.

    Cheers

    Heather

  • Daarchie Profile Picture
    Daarchie 165 on at
    RE: Accounts payable - credit notes

    We will often get credit memos from suppliers for the following reasons:

    Credits that are for special events we hold that they are sponsoring

    Credits for warranty claims for customers ( cannot correlate to one in once)

    Credits for monthly, quarterly, annual rebate programs that cover invoices from prior periods

    So while have been applying these credits manually to oldest invoices, this appears confusing on our checks.

    Am looking for a way to have the credit memo appear as a stand alone credit netting against other invoices on a payment

  • Bill Campbell Profile Picture
    Bill Campbell 22,647 on at
    RE: Accounts payable - credit notes

    Daarchie, if the credit memos are not related to the invoice and you do not apply them to 'some' invoice, how do you want the system to calculate the amount to pay?

    While I get that the credit memo is likely for something that you already paid and therefore can not be taken back - surely the suppliers know this and have some degree of expectation that the credit memo will be applied to some current invoice.

    In most cases the least resistance we have found in the accounting world we work with is to allow the users to pick and choose the invoices that they want to apply the credit towards.  We have very few clients that allow the system to simply apply to oldest first - that is the most confusing to the vendors and to the accounting staff.

  • Daarchie Profile Picture
    Daarchie 165 on at
    RE: Accounts payable - credit notes

    What I am looking for is a way to take credit memos on a check without having to manually or automatically apply them to an existing invoice.  Is this possible? Apply them to invoices they have nothing to do with is confusing to the supplier receiving the check

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