Email server profile in CRM 2015

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Posted on by gawasdilip

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Hi,

I have configured the email router and tested the mailbox in router. Its is showing test succeeded. My question is, Is it still required to configure the mailbox in crm? Because I am not able to receive the emails. If I have to configure the mailbox then which server profile should I used. In email router I have used exchange online.

Please suggest

Thanks,

Dilip

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Hamzeh Zawahreh 3,674 on at

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hi Dilip Gawas,

Email server profiles store settings that are used by server-side synchronization to connect to an email server and process email for the associated mailboxes.

read more at this link :

blog.orbitone.com/.../CRM-2013-Server-Side-Synchronization1

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Hamzeh Zawahreh 3,674 on at

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hi,

also check this link:

community.dynamics.com/.../email-router-demystified-explanation

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gawasdilip 2,385 on at

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Hamzeh,

I have registered for the trail version of office365 exchange online. created a new shared mailbox 'dilip12345@usddemo.onmicrosoft.com' and used this id to create the mailbox. I used the email server profile as Microsoft exchange online which was available by default.

I click on the mailbox testing and since last 14 hours it is still in 'testing in progress status'. Is there something wrong I am doing?

Please help

Thanks and Regards,

Dilip

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Hamzeh Zawahreh 3,674 on at

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dude,

check these cases below in the link:

technet.microsoft.com/.../dn850386.aspx

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Aileen Gusni 44,524 on at

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Dilip,

I had the same issue.

It might be not the answer you are expecting to, but the reality also I had problem when use the trial version, I am not sure if you are using trial version or not.

But, this is not working perfectly.

community.dynamics.com/.../144689

I have tried checking anything I know, but I can only get 1 income email (assuming you also did the correct configuration also for incoming profile and can get success in test result), it's weird, but if not using trial version, it did work perfectly.

Hope this can help you.

Thanks.

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Aldo Macedo on at

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Hello Dilip,

For CRM Online you should do some check in web platform:

1.- Inside system configuration verify that you have email process option set to “Email Router 2015” and not to Server Side Synchronization

2.- Modify email that will use profile in CRM Online (depending on your configuration for Email router)

3.- Approve all mailboxes configured

4.- Set for all mailboxes incoming and outgoing profiles to SSS or Email Router

5.- In server or machine where you configured Email router add to IE domains in trusted sites https://*.onmicrosoft.com and https://*.dynamics.com

6.- Sometimes it will be needed to set option inside personal options “Send as or allow to send emails of behalf of” these option is in Email (personal Options)

7.- It is recommended to update Email Router to last rollup support.microsoft.com/.../3036179

Best regards,

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gawasdilip 2,385 on at

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Thanks Aldo and Aileen......

Aldo, I have already done most of the things you suggested. Let me try configuring the other ones.

@Aileen, Yes. In trial version the behaviour is not consistent. Some time back I was able to send and received mail. But now this is not the case. Now even my mailbox test is not reaching to success mark.

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Community Member on at

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Hello Dilip,

I would need to know what permission have you provide to the account that is been used for incoming and Outgoing profile.

The account that is used in the incoming and Outgoing profile should have Full mailbox permission, Send as permission for Outgoing and for incoming it should have full mailbox permission and impersonation.

Once you have given this permission on the exchange end then the email traffic should start.

Mailbox profile for the user get created automatically and only you need to approve email and set the incoming and outgoing email to email router in the mailbox profile of the user. Please check the settings in email tab under System settings.

Regards,

Dinesh

Microsoft Dynamics™ CRM Support Engineer

"Please mark my answer as verified if you found it helpful"

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Bipin D365 28,983 Moderator on at

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We are facing strange issue with CRM Email router 2016.

CRM Version : CRM online 2016

Profile: Outgoing (cloudmail.microsoft.com)

We have configured the Email router settings and after clicking on Load data we are getting below error

Error Log details after enabling CRM Email router Tracing

#6188 - The Email Router service cannot connect to the Microsoft Dynamics CRM server or the Microsoft Dynamics CRM Online server to access user and queue information. Verify that the account that is used to run the Email Router service has sufficient permission to access the Microsoft Dynamics CRM server and that there are no connectivity problems. Microsoft.Crm.Passport.IdCrl.IdCrlException: GetAuthStateEx() - Request Status:

at Microsoft.Crm.ServiceProxyCache`1.BuildServiceProxy(Uri serviceUrl, Credential credentials, Uri homeRealmUrl, String passportEnvironment, String onlineServiceEnvironment, IServiceConfiguration`1 serviceConfiguration)

at Microsoft.Crm.ServiceProxyCache`1.GetNewServiceProxy(Uri serviceUrl, Credential credentials, Uri homeRealmUrl, String passportEnvironment, String onlineServiceEnvironment)

at Microsoft.Crm.Tools.Email.Providers.OrganizationUrlCache.DiscoverOrganizationUrl(Uri discoveryServiceUrl, Credential credentials, String organizationName)

at System.Lazy`1.CreateValue()

at System.Lazy`1.LazyInitValue()

at Microsoft.Crm.Tools.Email.Providers.OrganizationUrlCache.GetOrganizationUrl(Uri discoveryServiceUrl, Credential credentials, String organizationName)

at Microsoft.Crm.Tools.Email.Providers.Utility.GetOrganizationServiceUrl(Uri discoveryUri, String authMode, String userName, String password)

at Microsoft.Crm.Tools.Email.Providers.Utility.GetCrmService(Uri discoveryUri, String authMode, String userName, String password)

at Microsoft.Crm.Tools.Email.Management.Deployment.LoadServerSetting()

at Microsoft.Crm.Tools.Email.Management.Deployment.Load(BackgroundWorker backgroundWorker)

at Microsoft.Crm.Tools.Email.Management.Configuration.UpdateAll(Boolean refreshDeployments, String configurationSettingsFilePath, String configurationFilePath)

Error Log details in Event Viewer

#26234 - The Email Router service could not process a provider work item using assembly: Microsoft.Crm.Tools.EmailProviders.dll and class: Microsoft.Crm.Tools.Email.Providers.SmtpPollingSendEmailProvider. Microsoft.Crm.Passport.IdCrl.IdCrlException: GetAuthStateEx() - Request Status: at Microsoft.Crm.ServiceProxyCache`1.BuildServiceProxy(Uri serviceUrl, Credential credentials, Uri homeRealmUrl, String passportEnvironment, String onlineServiceEnvironment, IServiceConfiguration`1 serviceConfiguration) at Microsoft.Crm.ServiceProxyCache`1.GetNewServiceProxy(Uri serviceUrl, Credential credentials, Uri homeRealmUrl, String passportEnvironment, String onlineServiceEnvironment) at Microsoft.Crm.Tools.Email.Providers.OrganizationUrlCache.DiscoverOrganizationUrl(Uri discoveryServiceUrl, Credential credentials, String organizationName) at System.Lazy`1.CreateValue() at System.Lazy`1.LazyInitValue() at Microsoft.Crm.Tools.Email.Providers.OrganizationUrlCache.GetOrganizationUrl(Uri discoveryServiceUrl, Credential credentials, String organizationName) at Microsoft.Crm.Tools.Email.Providers.Utility.GetOrganizationServiceUrl(Uri discoveryUri, String authMode, String userName, String password) at Microsoft.Crm.Tools.Email.Providers.Utility.GetCrmService(Uri discoveryUri, String authMode, String userName, String password) at Microsoft.Crm.Tools.Email.Providers.CrmPollingSendEmailProvider.Run() at Microsoft.Crm.Tools.Email.Agent.ServiceCore.ExecuteProviderWork(Object providerQueueRequestObject)

When we are using service account in Email router deployment configuration facing this issue. However when I used my credential in Email router deployment configuration tab it is working fine.

Request you to please help as this is blocking our project deliverables.

Appreciate your help !

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Silvester Akakpo on at

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Hi Dilip,

I think you have to enable mailbox sync in Dynamics, in order for the user to be able to receive and send mails inside Dynamics.

Check under Settings-Security-User inside your Dynamics.

And enable the specific user to send and receive mails in Dynamics/

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