Invoicing Fulfilled Orders

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Posted on by Cheryl

We've recently decided to switch to invoicing all fulfilled orders. Unfortunately, there are orders transferring to an invoice that are only partially fulfilled. Below is my set up. Does anyone know why this is happening? Thank you.

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Dean Marty on at

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Good Day

For example, I create an Order for 10 qty of 128 SDRAM. I only have 6 qty on hand. In the Qty Shortage pop up, I select 'Back Order Balance'.

Since I have the 'Override quantity to Invoice with Quantity Fulfilled' option marked, when I 'show/hide' my line, I note I have 10 Qty Ordered, 6 Qty to Invoice and 6 Qty Fulfilled, with 4 Qty to Back Order.

I then transfer to Invoice, which will transfer my 6 qty.

This is what I would expect given this setup.

Is it your intention that you cannot Invoice any qty until ALL qty are fulfilled?

Thanks!

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Cheryl 30 on at

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Yes, it is my intention to not allow an invoice to bill until all quantities are fulfilled. I'll try unchecking that box and see if that fixes my problem. Thank you!

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