Mail sending issue

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Hi All,

We are having an issue while we try to send an email from Dyanmic AX. I set SMTP address and port. If users have gmail or our local domain account, mail can be sent succesfully. But If users have microsoft accounts like outlook, hotmail, mail is not being send. What can be problem ?

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Vilmos Kintera 46,149 on at

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SMTP server setup issue with relaying is a potential cause.

Or not having a from e-mail address populated due to missing setup in User Options form, for e-mail address field.

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Hi Vilmos,

I already checked user options. And I entered manually recipent informations (mail address, subject, body etc.). When I test it by entering gmail accounts as recipent address, it works. why can't it sent mail to hotmail accounts.

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Vilmos Kintera 46,149 on at

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What mail provider are you using? Ideally it should be your own Exchange or mail server on premises, or an Office365 mail server. It is harder to troubleshoot free mail providers.

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Hi Vilmos,

We have Exchange Server and servers have been added to External Senders group.

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Hi All,

Did the one experience it or Is there someone's idea about reason of that?

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Ajit 8,788 on at

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Can you write a job and use sysMailer class and try to send an email from there?

Just trying to isolate the problem here.

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Hi Ajit,

I did it, still maills are not reaching to recipients.

Job code is like below.

public static server void sendMail(RefRecId _RefRecId,FileName _FileName)

{

    sysMailer   sysMailer;

    str body;

    GVHEArchiveTrans GVHEArchiveTrans = GVHEArchiveTrans::findRecId(_RefRecId);

    GVHEArchiveParameters GVHEArchiveParameters = GVHEArchiveParameters::find();

    str 100          EmailAddress;

    CustTable              lvCustTable;

    LogisticsPostalAddress LogisticsPostalAddress;

    LogisticsLocation LogisticsLocation;

    CustInvoiceJour lvCustInvoiceJour;

    InteropPermission InteropPermission;

    ;

    InteropPermission = new InteropPermission(InteropKind::ComInterop);

    InteropPermission.assert();

    //VTU E-Archive****

    if(GVHEArchiveTrans.CustInvoiceJourRecId)

    {

        lvCustTable = CustTable::find(GVHEArchiveTrans.InvoiceAccount);

        if (lvCustTable.BRI_EArchiveMailAddress)

            EmailAddress = lvCustTable.BRI_EArchiveMailAddress;

        else

        {

            lvCustInvoiceJour = CustInvoiceJour::findRecId(GVHEArchiveTrans.CustInvoiceJourRecId);

            select firstonly LogisticsLocation

                join LogisticsPostalAddress

                where LogisticsPostalAddress.Location == LogisticsLocation.RecId

                   && LogisticsPostalAddress.RecId == lvCustInvoiceJour.InvoicePostalAddress;

            EmailAddress = LogisticsLocation.BRI_EArchiveMailAddress;

        }

    }

    //VTU E-Archive****

        else

        EmailAddress = VendTable::find(GVHEArchiveTrans.VendAccount).email();

    sysMailer = new sysMailer();

    if(SysEmailParameters::find().SMTPRelayServerName)

    sysMailer.SMTPRelayServer(SysEmailParameters::find().SMTPRelayServerName,

                              SysEmailParameters::find().SMTPPortNumber,

                              SysEmailParameters::find().SMTPUserName,

                              SysEmailParameters::password(),

                              SysEmailParameters::find().NTLM

                              );

    else

    sysMailer.SMTPRelayServer(SysEmailParameters::find().SMTPServerIPAddress,

                              SysEmailParameters::find().SMTPPortNumber,

                              SysEmailParameters::find().SMTPUserName,

                              SysEmailParameters::password(),

                              SysEmailParameters::find().NTLM

                              );

    sysMailer.fromAddress(GVHEArchiveParameters.FromEmail);

    sysMailer.subject(strFmt("TEST - %1 ",lvCustTable.name()));

    sysMailer.tos().appendAddress(EmailAddress);//CustTable.BuzInvoiceEmail);

    sysMailer.attachments().add(_FileName);

    sysMailer.htmlBody(strfmt("This mail is for test.",GVHEArchiveTrans.InvoiceNum));

    sysMailer.sendMail();

}

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Ajit 8,788 on at

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Sorry I just wanted you to use quickSend method. Looks like issue with exchange but still you can try 2 line of code in job to test.

SysMailer sysMailer = new sysMailer();

sysMailer. QuickSend(

str fromAddr,

str toAddr,

str subject,

str body,

[str cc,

str attachments])

Replace variables with values.

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Hi Ajit,

I tried it, still it's not being send to hotmail accounts.

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Ajit 8,788 on at

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Check with your exchange server administrator. It doesn't look like an application issue.

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