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Error when batch shipping Sales Order

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Posted on by JasonW

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We have a Sales Order and associated paid Pre-Payment invoice, where we are shipping in batches. When we get to the final batch, we re-open the Sales Order, change the shipping date, then attempt to release. However, we can’t get past the following error:

Prepmt. Line Amount Excl. GST cannot be more than 57,272.72 in Sales Line Document Type='Order',Document No.='SO000189',Line No.='20000'.

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MahGah 15,529 on at

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RE: Error when batch shipping Sales Order

Hi

What is the version of your BC? I just want to make sure it is not in the range of the following bug.

support.microsoft.com/.../-prepmt-line-amount-cannot-be-number-in-sales-line-document-type-order-document-no-documentnumber-line-no-linenumber-error-message-when-you-run-a-batch-for-the-order-in-microsoft-dynamics-nav-2136e936-53f6-1cf2-a2a2-76bce28e5147

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JasonW 120 on at

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RE: Error when batch shipping Sales Order

BC is completely up to date. Version: AU Business Central 19.4 (Platform 19.0.35391.37474 + Application 19.4.35398.35925)

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Dallefeld 211 User Group Leader on at

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RE: Error when batch shipping Sales Order

Look at the total amount of the sales line and compare it to the prepayment amount on the sales line. There seems to be a difference which is causing your issue.

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JasonW 120 on at

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RE: Error when batch shipping Sales Order

They are the same amount.

The issue here is we have done nothing other than follow the process for batch shipping. It should all work.

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JasonW 120 on at

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RE: Error when batch shipping Sales Order

Does anyone have any other ideas?

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Alfredo_Iorio 1,262 on at

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RE: Error when batch shipping Sales Order

Do you also change the posting date when you update the shipping date?

Also, is the order in a different currency other than LCY?

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JasonW 120 on at

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RE: Error when batch shipping Sales Order

Yes, we change the posting date to reflect the date of the change, but the currency is all the same.

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Alfredo_Iorio 1,262 on at

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RE: Error when batch shipping Sales Order

The fact that you get the error when you try to re-release the order after a prepayment invoice has been posted suggests the issue is between the sales line amount and the prepayment line.

I will check if the change of posting date triggers a sales price or discount update. Maybe you have special customer price or campaigns that kicks in and attempts to change the price on the sales line

If you have a prepayment % on the sales header and the price is updated you will get an error about the prepayment. The error message might be misleading depending on your localisation.

I get the same error if I reopen a sales order with a prepayment line applied.

Note that when I clear the error, the price returns to its original value of £30 therefore you might not see the price difference that is blocking your order.

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JasonW 120 on at

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RE: Error when batch shipping Sales Order

Hi Alfredo

I very much appreciate your support on this and it's interesting you can reproduce the error. However, isn't the price difference in your screen shot due to one price excluding VAT and the other (in the page data) including VAT?

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Alfredo_Iorio 1,262 on at

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RE: Error when batch shipping Sales Order

The VAT is not relevant to this error.

The error in the screenshot is because BC tries to update the line amount while there is a prepayment invoice already posted for the line.

The sales line has a posted prepayment invoice equivalent to 50% of the order.

The order will post fine so no errors here.

But if I get the error if I reopen the order and try to change the unit price or if I add a discount which might be your issue.

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