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We have a Sales Order and associated paid Pre-Payment invoice, where we are shipping in batches. When we get to the final batch, we re-open the Sales Order, change the shipping date, then attempt to release. However, we can’t get past the following error:
Prepmt. Line Amount Excl. GST cannot be more than 57,272.72 in Sales Line Document Type='Order',Document No.='SO000189',Line No.='20000'.
Hello,
If you have a repro in standard BC, feel free to raise it to Microsoft via your partner or CSP. And Alfredo: great job you were able to reproduce the scenario.
Thanks.
Thanks, the only thing we change is the quantity to ship and the shipping date (it's changing the shipping date that requires us to reopen the order) as we send out each shipment batch. Oddly enough, it works for the first batch, but then gets this error on the second.
The VAT is not relevant to this error.
The error in the screenshot is because BC tries to update the line amount while there is a prepayment invoice already posted for the line.
The sales line has a posted prepayment invoice equivalent to 50% of the order.
The order will post fine so no errors here.
But if I get the error if I reopen the order and try to change the unit price or if I add a discount which might be your issue.
Hi Alfredo
I very much appreciate your support on this and it's interesting you can reproduce the error. However, isn't the price difference in your screen shot due to one price excluding VAT and the other (in the page data) including VAT?
The fact that you get the error when you try to re-release the order after a prepayment invoice has been posted suggests the issue is between the sales line amount and the prepayment line.
I will check if the change of posting date triggers a sales price or discount update. Maybe you have special customer price or campaigns that kicks in and attempts to change the price on the sales line
If you have a prepayment % on the sales header and the price is updated you will get an error about the prepayment. The error message might be misleading depending on your localisation.
I get the same error if I reopen a sales order with a prepayment line applied.
Note that when I clear the error, the price returns to its original value of £30 therefore you might not see the price difference that is blocking your order.
Do you also change the posting date when you update the shipping date?
Also, is the order in a different currency other than LCY?
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