Dynamics Community Forum Thread Details

Manually Creating a Custom channel

Hi everyone!

I will do my best to fully explain my question. I am currently working on manually creating a custom channel so that I can send messages through whatsApp within CI-Journeys. I did my best to follow all the steps here in this Microsoft Guide: Manually create a Custom Channel in CI-Journeys. Previously I had an issue which correlated to Meta in getting access to the WhatsApp API and Phone Id. Now that I have them I've been continuing my development within the Microsoft side. I created the necessary CustomAPI's and the plugins correctly established I believe. However, when establishing the custom channel within CI-Journeys, It doesn't work as expected.

When I want to create a message within CI-Journeys via the new custom channel I keep seeing a loading screen. I don't necessarily know why, I believe I'm supposed to see a text input box? Then again i am pretty new to doing this completely, especially manually. Another thing is that when I was adding the fields to the main form, I am not entirely sure where the attribute "Sender" is... I've created two seperate attributes, Phone ID, and temp key, that stores the phone ID and api key needed to run the api.

Why not use the standalone WhatsAPP custom channel already available? Because I wanted to learn how to do things manually and understand things in a different perspective. Not only that but at somepoint I plan on integrating a custom channel towards a different provider not provided within CI-Journeys.

In general, this is my first time creating a custom channel manually. Any guidance would be greatly appreciated.