web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

The Next Big Bite | Aussie Classics & Starting Small with Clay Wesener | EP04
Check out the Community Spotlight Video Series
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / MS CRM 2015 Email rout...
Microsoft Dynamics CRM (Archived)

MS CRM 2015 Email router processing Voicemails

(0) ShareShare
ReportReport
Posted on by Sachin Dev Gupta

I have an XXXX@yyyy.com mailbox which is processing all the incoming emails properly to MS CRM queue <XXXX@yyyy.com> using email router.

Now, I have configured a voicemail functionality to one of the phone line, which is sending, if any voicemails left to XXXX@yyyy.com.  I am not able to process these voicemails to CRM queue.

How can I process them in CRM?

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Radu Chiribelea Profile Picture
    Radu Chiribelea 6,667 on at

    Hi Sachin

    As per technet.microsoft.com/.../hh699695.aspx - Only message class types IPM.Note and IPM.NOTE.Rules.OofTemplate.Microsoft are tracked and saved in Microsoft Dynamics CRM

    If the voice mails are of a different format, then these will not be processed in CRM as regular emails.

    What you could consider is to send these as attachments to regular emails that would be otherwise processed.

    Regards,

    Radu

  • Sachin Dev Gupta Profile Picture
    Sachin Dev Gupta on at

    Hello @Radu,

    Yes we are getting voicemails on SMTP port only.

    However, these voicemails are relayed on actual shared mailbox email address, but the address in TO line when voicemail reaches shared mailbox is something like xx.yyyyyyy@tia0tunity01.tia0.<companydomain>.com , instead of xx.yyyyyyy@<companydomain>.com and hence email router is not picking it up and processing in CRM.

    Do you have any idea how we can configure if voice message when relayed, should use actual shared mailbox address?

    2018_2D00_03_2D00_07_5F00_13_2D00_25_2D00_32.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

The Next Big Bite | Aussie Classics & Starting Small with Clay Wesener | EP04
Check out the Community Spotlight Video Series

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the June Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans