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15We have a unique business that seems to have me stumped our consultants and was wondering if anyone can help.
Pretty much we are considered a rack jobber, we go to stores and service product depending on the need .... the need changes frequently due to seasonal product. We deliver off sales orders and make changes to the order by unshipping (yes bad practice product goes back in stock, but we make changes due to show what the did receive, lots of times removing unwanted items) and we make changes to the sales order by adding or removing items that the sales rep has either removed upon delivery or the store has dropped a upc out in their system. (So many factors as to why the orders change so much) We then make the changes and post the invoice true and as 1 of what the store received so that the 810 invoice can go straight to the customer. Walmart and Dollar General do not send us P.O. numbers and instead we bill them automaticlly through endi based off the posted invoice, so the invoice has to be correct to get paid. They said that we would have to do a credit memo and then re do the invoice, this makes a lot more work, and leaves room to miss invoices being paid.
What I am being told is once the warehouse ships ( we deliver more than ship) this process is not allowed to be corrected with out doing a Credit Memo, using the insight works solution. We were told the ERP takes the information pulled as 100 percent correct.
I feel like my heart has been broken since I have spent months looking up and investigating Insight works thinking they would be the solution for us.
Help does anyone practice the way we do and have a warehouse solution or suggestion. Any help or direction would be great.
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