E-mail formatting

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Posted on by Honan Gurgel

I need to remove the HTML formatting from the email, after sending it through a plugin. Could someone please tell me what the e-mail sends back at "target"?

Print Plugin Registration tool:

2465.Sem-t_ED00_tulo2.png

Sample receipt of Target:

6740.Sem-t_ED00_tulo.png

When the "Target" comparison is made with NULL the system returns the error "The given key was not present in the dictionary." Can someone help me?

Thanks

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Mahendar Pal 45,095 on at

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Hi,

It seems in case of send message only emailid is what you will get under input parameter, please check this: mscrmuk.blogspot.in/.../plugin-parameters.html

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Aric Levin - MVP 30,190 Moderator on at

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This is what the email Send context returns:

        protected void ExecutePostEmailSend(LocalPluginContext localContext)
        {
            if (localContext == null)
            {
                throw new ArgumentNullException("localContext");
            }

            Guid emailId = (Guid)localContext.PluginExecutionContext.InputParameters["EmailId"];
         }

If you need to get the Email Entity record, you need to call the Retrieve method on the email entity after the Action:

Entity email = service.Retrieve("email", emailId, new ColumnSet("from", "to", "cc", "subject", "description"));

Hope this helps.

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Honan Gurgel on at

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I need to format the email by removing the HTML tags and give an update on the email with the only test description. Now I'm facing the problem of "Cannot update subject or description unless email is in draft status". Could someone help me?

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Aric Levin - MVP 30,190 Moderator on at

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Hi Honan,

This was not an issue in earlier releases of CRM, but in 2016/365, the email can only be modified if the status is draft.

The easiest way is to set it as draft before making your changes, make the changes, and set it to Sent or Received again:

SetState("email", emailId, ActivityStateCode.Open, EmailStatusReason.Draft);

UpdateEmailFields(emailId);

SetState("email", emailId, ActivityStateCode.Completed, EmailStatusReason.Sent);

Here is your Set State function:

public void SetState(string entityname, Guid entityid, ActivityStateCode state, EmailStatusReason status)

{

EntityReference moniker = new EntityReference();

moniker.LogicalName = entityname;

moniker.Id = entityid;

SetStateRequest request = new SetStateRequest();

request.EntityMoniker = moniker;

request.State = new OptionSetValue((int)state);

request.Status = new OptionSetValue((int)status);

try

{

SetStateResponse response = (SetStateResponse)OrganizationService.Execute(request);

}

catch (FaultException<OrganizationServiceFault> ex)

{

throw new InvalidPluginExecutionException(ex);

}

}

You can use the following Activity State/Status codes:

enum ActivityStateCode : int

{ Open = 0, Completed = 1, Canceled = 2 }

enum EmailStatusReason : int

{ Draft = 1, Completed = 2, Sent = 3, Received = 4, Canceled = 5, PendingSend = 6, Sending = 7, Failed = 8 }

Hope this helps.

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Honan Gurgel on at

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Thank you very much for the tip above, however we decided to leave for code activity in the email entity.

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