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Microsoft Dynamics GP (Archived)

GP 10.0 Cash Receipts Entry - will not save

Posted on by Microsoft Employee
This is a weird problem.

When entering a Check into the Cash Receipts window, they apply it to several invoices, and then attempt to save it to the batch they just created.  It does nothing.

I checked Distributions - the cash account was missing, which usually triggers an error on attempting to save it - that error never occurred.

I have duplicated this on the users machined (restarted GP), and on my machined (as an admin).

I turned on script logging before I choose to save and came up with the following:

'rvlrmPmntDocCashReceiptsSaveOrPost'
    'rvlrmPmntDocCashReceiptsUpdateRecords()', 0
        'Create() of form rvlsyPmntDocSETP', 0, 0-, table 'rvlsyPmntDocSETP', 1
        'Exists() of form rvlsyPmntDocSETP', 0, 1-, 1
            'SetIdxID of form rvlsyPmntDocSETP', 1-, 1, 1
            'Get() of form rvlsyPmntDocSETP', 0, 1-, 15
                'Get() of form [713]', 0, 1-, table 'rvlsyPmntDocSETP', 15
        'SetIdxID of form rvlsyPmntDocSETP', 1-, 1, 1
        'GetEnablePmntDocRM() of form rvlsyPmntDocSETP', 0, 1-
        'Destroy of form rvlsyPmntDocSETP', 1-
        'rvlrmPmntDocCashReceiptsUpdateKey()', 0
            'Create() of form rvlrmPmntDocKeysMSTR', 0, 0-, table 'rvlrmPmntDocKeysMSTR', 1
            'SetIdxID of form rvlrmPmntDocKeysMSTR', 1-, 9, "PYMNT00000076603", 1
            'Get() of form rvlrmPmntDocKeysMSTR', 0, 1-, 25
                'Get() of form [713]', 0, 1-, table 'rvlrmPmntDocKeysMSTR', 25
            'SetBatchSource of form rvlrmPmntDocKeysMSTR', 1-, "RM_Cash"
            'Commit() of form rvlrmPmntDocKeysMSTR', 0, 1-
            'Destroy of form rvlrmPmntDocKeysMSTR', 1-
        'rvlrmPmntDocCashReceiptsUpdateWORK()', 0
            'rvlsyPmntDocVerifyCheckbookCurrency()', 0, "CHA", "", 0
            'SQLPath', 2150, 2, 0, ""
            'Create() of form rvlrmPmntDocWORK', 0, 0-, table 'rvlrmPmntDocWORK', 1
            'SetIdxID of form rvlrmPmntDocWORK', 1-, 9, "PYMNT00000076603", 1
            'Get() of form rvlrmPmntDocWORK', 0, 1-, 25
                'Get() of form [713]', 0, 1-, table 'rvlrmPmntDocWORK', 25
            'rvlrmPmntDocGetDefaultCustPmntDocID()', "", "CITI001"
                'Create() of form rvlrmPmntDocCustMSTR', 0, 0-, table 'rvlrmPmntDocCustMSTR', 1
                'SetIdxID of form rvlrmPmntDocCustMSTR', 1-, "CITI001", 1
                'Get() of form rvlrmPmntDocCustMSTR', 0, 1-, 15
                    'Get() of form [713]', 0, 1-, table 'rvlrmPmntDocCustMSTR', 15
                'Destroy of form rvlrmPmntDocCustMSTR', 1-
            'Create() of form rvlrmPmntDocMSTR', 0, 0-, table 'rvlrmPmntDocMSTR', 1
            'SetIdxID of form rvlrmPmntDocMSTR', 1-, "STANDARD CHECK", 1
            'Get() of form rvlrmPmntDocMSTR', 0, 1-, 15
                'Get() of form [713]', 0, 1-, table 'rvlrmPmntDocMSTR', 15
            'Destroy of form rvlrmPmntDocMSTR', 1-
            'Destroy of form rvlrmPmntDocWORK', 1-


How can I fix this?

Thanks.

*This post is locked for comments

  • Nate Bork Profile Picture
    Nate Bork 310 on at
    Re: Re: Re: GP 10.0 Cash Receipts Entry - will not save

    To disable Payables Document Management (Dynamics GP 2010)

    Click - Microsoft Dynamics GP

    Select - Tools

    Select - Setup

    Select - Company

    Select - Payment Document Setup

    Uncheck

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Re: Re: GP 10.0 Cash Receipts Entry - will not save

    Apparently it was the Payment Document Management module causing issues - tech support had us disable/remove this and it started working.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Re: GP 10.0 Cash Receipts Entry - will not save

    Is the customer card marked to take the cash account from the checkbook or the customer? Checkbook

    There is a cash account in the checkbook.

    Posting Accounts Setup does not have a default account for Cash under Sales - however this would leave that distribution blank I believe, and Save then prompts for that (which it should have) but did not.  Saving did not throw any warnings or errors of any kind - it also did not save.

    This has happened for multiple accounts and they are all valid.

  • Richard Whaley Profile Picture
    Richard Whaley 25,195 on at
    Re: GP 10.0 Cash Receipts Entry - will not save

    Are the default cash accounts set up properly and in the proper places?

    Is the customer card marked to take the cash account from the checkbook or the customer?  Is a cash account in the checkbook?  Or in the customer card?

    Is there a default cash account in Posting Accounts under Sales?

    Are the accounts listed in these areas still valid or has someone changed the accounts?

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