Hi everyone
In my organisation customer service sometimes need to re-send a marketing e.-mail from a customer journey using the Send Now function in Dynamics 365 Customer Service.
The marketing e-mail has dynamic content from a data field that is related to-related to-related the contact. I get this error message that the Send now function do not support dynamic content with relations.
Is there an upgrade or a fix to this problem in the coming releases? Or perhaps a work-around, other than creating a new, regular customer journey?
Best regards
Asle
Did you ever figure out how to do this? We are trying to accomplish the same.
Hi Preeti Rana,
Sorry, I can't seem to find the right way to create a ticket, I am not even sure if I have the credentials to do so.
The error message says (google translate):
"The Send Now feature only supports dynamic content that does not include relationships. Remove any dynamic content that uses a relationship, or send the message using a standard customer journey."
Please let me now if I should raise the question through our service partner, CGI in Norway.
Below, a picture of the dynamic content with relationships. It works very well in a standard customer journey. But, we would certainly like the use the "Send now" feature when our customer service need to re-send the e-mail. Please let me know if I need to create a ticket through our service partner in Norway, CGI.,
Best regards
Hi Asle,
I failed to translate the error message. Can you please create a support ticket for this issue so that the team can investigate?
Guidance on creating ticket: mbs.microsoft.com/.../CRMSupport
Please email us the ticket number on d365mktcomm@microsoft.com to follow up. :)
Thanks,
Preeti Rana
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