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Dynamic content & Send marketing e-mail now

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Hi everyone

In my organisation customer service sometimes need to re-send a marketing e.-mail from a customer journey using the Send Now function in Dynamics 365 Customer Service.

The marketing e-mail has dynamic content from a data field that is related to-related to-related the contact. I get this error message that the Send now function do not support dynamic content with relations.

Is there an upgrade or a fix to this problem in the coming releases? Or perhaps a work-around, other than creating a new, regular customer journey?

Best regards

Asle

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Preeti Rana Microsoft Employee on at

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Hi Asle,

I failed to translate the error message. Can you please create a support ticket for this issue so that the team can investigate?

Guidance on creating ticket: mbs.microsoft.com/.../CRMSupport

Please email us the ticket number on d365mktcomm@microsoft.com to follow up. :)

Thanks,

Preeti Rana

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Community Member on at

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Hi Preeti Rana,

Sorry, I can't seem to find the right way to create a ticket, I am not even sure if I have the credentials to do so.

The error message says (google translate):

"The Send Now feature only supports dynamic content that does not include relationships. Remove any dynamic content that uses a relationship, or send the message using a standard customer journey."

Please let me now if I should raise the question through our service partner, CGI in Norway.

Below, a picture of the dynamic content with relationships. It works very well in a standard customer journey. But, we would certainly like the use the "Send now" feature when our customer service need to re-send the e-mail. Please let me know if I need to create a ticket through our service partner in Norway, CGI.,

Best regards

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NJD365Partner 69 on at

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Did you ever figure out how to do this? We are trying to accomplish the same.

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