Supported way to remove Fax & Letter Activity Types?

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Posted on by Mike Karls

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Is there a supported way of removing these Activities? Our users do not use them and if it's not used, there no sense in it being available to be used.

Thank you in advance,

Mike

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gdas 50,091 Moderator on at

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RE: Supported way to remove Fax & Letter Activity Types?

Hi Mike ,

There is no supported way you can remove those system activity types apart from restrict those using security roles.
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RaviKashyap 55,410 Moderator on at

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RE: Supported way to remove Fax & Letter Activity Types?

Hi Mike,

You can set the security privileges to none. This should remove the access completely for the users.

Hope this helps.
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Adrian Begovich 1,025 Super User 2025 Season 1 on at

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RE: Supported way to remove Fax & Letter Activity Types?

Hi Mike Karls,

You can hide activities from the activities view dropdown using JavaScript, but this is not a supported method. There is no supported way to remove these activities.
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Arun Vinoth 11,615 Moderator on at

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RE: Supported way to remove Fax & Letter Activity Types?

Unfortunately all activity types fall in same Activity bucket - security role can be tweaked to control the access for all or none. This is product limitation.

Probably user training is the best route to adopt, or some customization on form load of Fax to alert/stop users by advising not to create it.