Announcements
No record found.
Hi All,
I am trying to build a workflow which notificates a case owner when a case is open for 1 month or more.
How would you do this? Are there maybe also other ways of doing this than by using a workflow?
Thanks in advance for your help.
Kind regards,
Stéphanie
Hello Stéphanie,
You can use timeout workflows for that - social.technet.microsoft.com/.../11291.microsoft-dynamics-crm-2011-workflows-wait-and-timeout.aspx
Hi Stephanie,
You can use SLA's as well to have the desired outcome, they might provide you with additional functionality as well to configure notifications for First Response By KPIs, Assigned By KPIs and Resolved By KPIs. You can configure actions/notifications based on warning i.e. Nearing Noncompliance and Failure i.e. Non Compliant.
In the background different SLA KPIs will trigger a workflow for a record. Below is the official documentation link for the same from MSFT.
docs.microsoft.com/.../define-service-level-agreements
Hope this helps you in what you are trying to achieve.
Stay safe and Stay healthy!
hi Stéphanie,
We also had similar requirement , we created SSIS job which runs daily to check such cases and then triggers workflows to the owners of the case with notification email, if you do not want to use SSIS job then you can create flow and schedule it to run to check the data and send emails.
Thanks,
Abhi
We can achieve this by creating a custom workflow on the case entity: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/workflow-processes
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
We are thrilled to have these Champions in our Community!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
11manish 36
Mallesh Deshapaga 32
Goloknath 28 User Group Leader
