Is the Sliding Window for Timeframe Based on Go Live date?

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Posted on by Stephani

If I use the sliding window, is it using the Go Live date? For example, I create a Segment for contacts who have recently visited a website. I set the timeframe to interactions within the last 1 month. Is that from the Go Live date?

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Segmentation

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Vivek_Singh 385 on at

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Hi Stephani,

Thanks for reaching out!

Yes it will take the Customer Journey Start date or Go Live Date.

Regards

Vivek Singh

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cloflyMao 25,210 on at

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Hi Stephani,

The date is always calculated based on the current date, you could find answer here.

In addition, Customer journey start date is based on its own time zone settings,

which means if you set its time zone to be same as your CRM time zone in Personal Options menu instead of CUT(unless you were in CUT time zone too) in Default Marketing Setting,

your contacts in segment shall receive their marketing email soon.

And Opened emails timestamp in marketing email Insights keep same with your CRM time zone too from my test.

Finally, currently there is no OOB way to set Go Live date as the based date for sliding window.

Regards,

Clofly

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d_radulova 2 User Group Leader on at

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Agreed with @Clofly Mao.

The sliding window is NOT based on the go live date of the segment.

It's based on the current timestamp each time the segment gets evaluated.

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