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Is the Sliding Window for Timeframe Based on Go Live date?

Posted on by 545

If I use the sliding window, is it using the Go Live date?  For example, I create a Segment for contacts who have recently visited a website.  I set the timeframe to interactions within the last 1 month.  Is that from the Go Live date?

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  • Verified answer
    d_radulova Profile Picture
    d_radulova 2 User Group Leader on at
    RE: Is the Sliding Window for Timeframe Based on Go Live date?

    Agreed with @Clofly Mao.

    The sliding window is NOT based on the go live date of the segment.

    It's based on the current timestamp each time the segment gets evaluated.

  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: Is the Sliding Window for Timeframe Based on Go Live date?

    Hi Stephani,

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    The date is always calculated based on the current date, you could find answer here.

    In addition, Customer journey start date is based on its own time zone settings, 

    which means if you set its time zone to be same as your CRM time zone in Personal Options menu instead of CUT(unless you were in CUT time zone too) in Default Marketing Setting,

    your contacts in segment shall receive their marketing email soon.

    And Opened emails timestamp in marketing email Insights keep same with your CRM time zone too from my test.

    Finally, currently there is no OOB way to set Go Live date as the based date for sliding window.

    Regards,

    Clofly

  • Suggested answer
    Vivek_Singh Profile Picture
    Vivek_Singh 385 on at
    RE: Is the Sliding Window for Timeframe Based on Go Live date?

    Hi Stephani,

    Thanks for reaching out!

    Yes it will take the Customer Journey Start date or Go Live Date.

    Regards

    Vivek Singh

    If this answers your query please mark it as verified!

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