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Customer experience | Sales, Customer Insights,...
Answered

Insights Showing Up on Contact Record But Not Lead Record

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Posted on by 13

Our lead scoring model appears to be working, but the Insights Tab only populates on the Contact record and not the Lead record.  Below are some screenshots of both.  Is this how it's supposed to behave?  Our sales people look at Lead records and not Contact records.  Any help would really be appreciated. 

pastedimage1601645760753v1.png

pastedimage1601645801997v2.png

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  • Suggested answer
    AnthonyUliano Profile Picture
    13 on at

    Actually, I figured out there's an old Lead Scoring system and a new lead scoring system.  I found the new views on both the lead and contact record, so I no longer need help with this question.  Thanks!

  • Community Member Profile Picture
    on at

    What is the old Lead Scoring system vs new lead scoring system?

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