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Dynamics 365 Community / Forums / Sales forum / Missing Field Service ...
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Missing Field Service in Sitemap

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Posted on by 10

Hello, I am new to CRM, Sorry for my question.

I have just created an Sandbox environment and enabled the Field Service App.

But Field Service App is not displaying in the SiteMap, but it can be displayed in the left bar.

I have already disabled the "Use the new Unified Interface only (recommended)".

pastedimage1567157416260v4.png

pastedimage1567157440514v5.png

Also, in "my apps", I do not have the web for Field Service, not sure if it is related or not.

pastedimage1567157582196v6.png

Could you advise how to display the Field Service in Sitemap?

Thank you for your help.

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  • Verified answer
    LuHao Profile Picture
    40,890 on at
    RE: Missing Field Service in Sitemap

    Hi partner,

    This is by design. The same is true in my environment.

    The new version of Field Service does not support web clients, only UCI. This is why Field Service does not display in the site map of the classic UI.

    If you want to display the Field Service in the site map of the classic UI, then you need to manually add its entities.

    Go to SettingsCustomizationsCustomize the System, click Client Extensions > Site Map.

    4657.PNG    07162.PNG

    Add a Area, name it "Field Service". Then edit this site map and add entities according to the site map of UCI Field Service.

    202251.PNG

  • beeng89 Profile Picture
    10 on at
    RE: Missing Field Service in Sitemap

    Thank you for the explanation!

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