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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing app instances
Customer experience | Sales, Customer Insights,...
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Marketing app instances

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Posted on by Jellew 153

Hi,

We are doing environment reset every 4. week. As a part of these we uninstall our Marketing app from our TEST env. 

When the reset is complete we install it again. 

But now we can see 3 Marketing app instances, 1 is used for our PROD env. but why do we have the 2 others shouldn't we only see 1 more?

I have checked and we only have license for 2 instances. 

I there a way to remove the extra instance or rename them so we know which one to install again after reset?

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I have the same question (0)
  • Suggested answer
    Daniel H Profile Picture
    Daniel H 130 on at

    Hi Jellew,

    as far as I know you see there one instance for every environment that you have. By clicking on the three dots you can configure which Application should be configured. Same for the "Solution only" instance. Do you have more then your 2 environments, one for dev for example?

    As these are comming be default Iam sure there is not option to remove them from the list. For sure there is no option in the settings, maybe support can help you if you just have 2 instances.

    Cheers,

    Daniel

  • Jellew Profile Picture
    Jellew 153 on at

    Hi Daniel,

    Yes we have 3 env. Dev,Test,Prod. So there is 3 just because we have 3 env. so it does not matte which one we configure after a reset. As long as we configure it to the correct environment?

  • Verified answer
    Daniel H Profile Picture
    Daniel H 130 on at

    Yes,

    that is right. It is just important that you choose the right environment in the settings. So in your case one Marketing Application will remain in unconfigured status. I have seen several scenarios on clients where we have 3 ore more Applications but only one configured one due to missing licences for test and dev environment.

  • Jellew Profile Picture
    Jellew 153 on at

    Okay, thanks for info, as long as we can choose a wrong app it's no issue.

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