Payables Batch and Mekorma

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Posted on by MBS

130

We have run into a problem while attempting to print and process a claims batch and would like your advice. While attempting to print payables batch the checks printed fine, however, the process Checks dialog box did not appear, and the user is returned to the previous screen. The printed checks (there is a physical copy of these checks) do not appear in the ‘Post checks’ window (as expected of checks that have been printed) but are found back in the ‘Print Checks’ section.

Is this an issue you have seen before and if so, is there a recommended solution.

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Thomas Newcomb 1,810 on at

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RE: Payables Batch and Mekorma

Hello!

Thank you for the update on this issue! I am glad that you were able to resolve the issue with using a script to update the batch status. If you could mark your post as verified so if any other users have a similar issue to this they could find it and hopefully resolve their issue.

Thank you again for the update!

~Thomas Newcomb

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Dynamics GP Support

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This posting is provided "AS IS" with no warranties, and confers no rights
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MBS 130 on at

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RE: Payables Batch and Mekorma

Before getting this response the following SQL script was run which seemed to resolve the problem (See below).

/*The following script deals with the problem of a Payables Batch being printed without allowing it to be posted.

Checks appear in the 'Print Checks' window even after physical checks have been printed.

*/

BEGIN TRAN gp;

UPDATE SY00500

SET CHKSPRTD = NUMOFTRX, BCHSTTUS = '110'

where BACHNUMB = 'BPTW2014SEP3-A2'

--COMMIT TRAN gp;
MBS 130 on at

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RE: Payables Batch and Mekorma

I did not check for this Jeff, but if the issue returns I certainly will.
MBS 130 on at

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RE: Payables Batch and Mekorma

Hi Thomas, the issue was resolved using SQL scripts to manually change the check status to printed.
MBS 130 on at

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RE: Payables Batch and Mekorma

Yes there was an edit list with no errors
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Jeff LaPointe 1,022 on at

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RE: Payables Batch and Mekorma

When you print the checks does the Mekorma print window appear? If you have a test environment I would recommend that you restore a fresh copy into your test environment and then go through the process to see if you can recreate the issue. I had a similar issue and it was caused by a hidden window from Mekorma.

Hope this helps,
Thomas Newcomb 1,810 on at

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RE: Payables Batch and Mekorma

Hi MBS!

Are you still having this issue or has it been resolved? If any of the information that was posted has been helpful in resolving your issue please mark the post as verified so other uses who might have the same issue can try the steps!

Please let us know if you have any additional questions on this!

~Thomas Newcomb

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Dynamics GP Support

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This posting is provided "AS IS" with no warranties, and confers no rights
soma 24,410 on at

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RE: Payables Batch and Mekorma

Before printing the checks, have you print the edit batch list report to view whether it has any issues?

Hope this helps!!!
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Thomas Newcomb 1,810 on at

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RE: Payables Batch and Mekorma

Hi MBS!

The checks batch could have been interrupted during the check printing process in which it is stuck in printing. We do have a KB article in which I usually recommend to continue the check run that was interrupted in which I am linking it below.

**Any testing of troubleshooting steps in a test company prior to a live company to verify the results.

871973 Set up a test company that has a copy of live company data by using SQL Server 7.0, SQL Server 2000, SQL Server 2005, SQL Server 2008, or SQL Server 2012

support.microsoft.com/.../en-US

**Create a backup of the live database prior to running any troubleshooting steps on the live company.

852064 How to continue a check run that was interrupted in Payables Management in Microsoft Dynamics GP

support.microsoft.com/.../en-US

As the checks were printed I would recommend going through Method 4 to resolve the issue. If you have any issues with going through the KB article I would recommend creating a support case with Microsoft Dynamics GP support for further assistance.

Hope this helps!

~Thomas Newcomb

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Dynamics GP Support

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This posting is provided "AS IS" with no warranties, and confers no rights