I am new to the Marketing Module within CRM 365. I am trying to create a new Customer Journey using the templates however when I create a new Journey the design window shows an error (Unable to load Control) at the bottom of the design window. My guess is I need to change a setting however I am unable to figure out what I need to do to correct this issue. Any help would be greatly appreciated.
Megan,
I will make sure we are current with the solution and updates. Thank you so much for your help and very quick response. I greatly appreciate it.
Gene
Hi Gene,
This isn't something that would require you to change a setting. It sounds like you either didn't get the solution installed correctly or that you are on an older version of the solution. Have you installed the December Update? If not, I suggest you try that first and see if that fixes it.
Please let me know either way.
Thanks,
Megan
André Arnaud de Cal...
292,162
Super User 2025 Season 1
Martin Dráb
230,962
Most Valuable Professional
nmaenpaa
101,156