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We have a client who is having trouble emailing SOP documents out of GP. They are on GP 18.2.1060 and use MAPI connection to Outlook 2013. Did the Basic Authentication depreciation in October affect this? I have read through all information regarding GP emailing and the Basic Auth depreciation online and am find conflicting information regarding this. Must GP be on a newer version and be set up with an Exchange "App ID" even to use the MAPI to Outlook preference?
The user uses an RD server with Outlook installed on the RD server with their profile. The problem is "unknown error has occurred" and the problem only arose after something caused Outlook to stop working and they deleted and re-created the user's profile. Outlook now works fine but GP is giving the "unknown" error.
Thank you!
Austin
If you're using MAPI with Dynamics GP (System Preferences is set to 'MAPI' and you do NOT have the Application Client ID setup in the Company Email Settings window for Modern Authentication which will override the MAPI setting) then no, it shouldn't.
With MAPI, you'll need the 32-bit email application, such as Outlook, installed on the same machine that Dynamics GP is installed onto, then when emailing, it'll use a default or selected email profile on the machine to send emails through that Outlook.
Based on this, the deprecation of basic authentication in O365/Exchange Online shouldn't impact that.
I'd recommend looking at our Dynamics GP Email Troubleshooting Guide as we have a number of causes for the Unknown Error Occurred when emailing:
learn.microsoft.com/.../email-troubleshooting-guide
Thanks
Hi Derek,
Thank you for that information. After trying numerous things to get it working, we decided to try rolling the client back to Basic Auth via the instructions provided by Microsoft and that solved the issue for now. I agree that the deprecation of Basic Auth shouldn't have affected this as we had the email settings set to exactly as you mentioned in your reply, and yet turning Basic Auth back on took care of the problem. Not sure why.
We realize that the exception to stay on Basic Auth ends January 1, so they will be upgraded and emailing via Exchange by then.
Thanks again for your help!
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