E-mailing from GP2013 with Office 365 Not Working

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Posted on by Community Member Microsoft Employee

Hello:

A GP2013 end user is unable to e-mail payables remittance from GP 2013, ever since they updated to 64-bit Office 365 last week.

Her login window appears, upon clicking "Process". But, the system no longer accepts the credentials that she enters.

I accessed SQL and updated the SY04920 to contain the new Outlook 365 URL (outlook.office365.com/.../Exchange.asmx) but to no effect.

Does anyone have any ideas on how to fix this?

Thank you!

John

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Community Member Microsoft Employee on at

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RE: E-mailing from GP2013 with Office 365 Not Working

Hi All:

The client resolved this, by having the user utilize a new user ID that will send through the on-site relay.

John
Community Member Microsoft Employee on at

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RE: E-mailing from GP2013 with Office 365 Not Working

Thanks, Mariano!

I had already changed the box from "MAPI" to "Exchange".

Is there anything else that can be done?

John
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Mariano Gomez 26,225 on at

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RE: E-mailing from GP2013 with Office 365 Not Working

If using 64-bit Office, it is recommended to change the Email Preference from MAPI to Exchange under Administration > Setup > System > System Preferences. Also, make sure you are running the latest GP 2013 service pack.
Garnett20 10 on at

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RE: E-mailing from GP2013 with Office 365 Not Working

Well yeah..I also just made my account for the same purpose..So hopeful of an accurate solution here.I hope someone helps here mywegmansconnect