I have a customer who has the following:
Credit with product return
Credit with no product return
Credit with no product return to hit a different return GL account
Here is my issue - for all 3 of these types of transactions, they send a document that show the item number, description, quantity, price, etc. - just like a sales order confirmation or invoice.
Credit with product return - use a return order - no problem
Credit with no product return - will use credit memo but use resource instead of item - no problem
Credit with no product return to hit a different return GL account - thinking to use resource like the one above so that the 'item' information can be printed (i.e. why I am not doing lines that are G/L - I need to print 'item' information).
But how am I going to hit a different GL account?
For instance, on the second type, I will hit a customer credit account - say 40100
For the 3rd one, they classify it as a rebate and would hit a different account like 50100.
Any ideas? Am I missing a way to override this at a document level - I don't think I am but wanted to be sure> I would prefer to do something without customizing.