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Signing in to a webinar with different email address

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Posted on by Louise Eriksson Jacka

Hi,

If a customer use a different email address when signing in to a webinar, for example a private email address, and we have the business email address in 365M. Is there a way to capture that it is the same person, for example by their name? Otherwise we send out "sorry you missed the webinar", but they have actually been joining with a different email address. Is there anyone who has experienced this and have a solution to it?

Thanks.

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Nya 29,060 on at

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Hi,

It cannot be achieved unfortunately, since the contact information is in a different system to the Teams login information.

However, you can capture whether a contact has attended an event or not with the Check-in feature.

The Check-in record can be created manually. View and manage event attendance - Learn | Microsoft Docs

Or created by scanning the Event Registration QR code. Simplify in-person event check-ins with the Dynamics 365 mobile app and QR codes (syvantis.com)

It can be inserted into the Marketing Email with button which contains the "Join in Teams" link.

After the contacts received the email, it will be shown as:

If the contacts attend the webinar by clicking the button in the email, the Check-in record will be generated automatically.

Then you can send the "sorry you missed the webinar" email based on the Check-in records.

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CHK1970 562 on at

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Hi Nya,

We had 96 registrations for a Teams Webinar Event in 365M. If we have over 50 attendees in the Teams attendance report, but only 10 showing as checked-in through 365 Event check-ins, How are we suppose to continue our nurturing Customer Journeys?
I have only 10 now going down the YES path, and the rest goes down the No path. Some of these 30 attendees didnt event register. Some did and dont show up as checked-in.

Teams Webinars allows people to attend either with an anonymous name, whether they were forwarded the event from another, or even with a different email than the one they used to register. in 365 with.

Teams Live Events didnt cause these problems - all check-ins were correct and we could move them along in our CJ.s along the right path.

Teams Webinar Events is giving us completely wrong data with Check-ins and means our Customer Journeys fail!

Please comment!

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Nya 29,060 on at

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Hi Chris,

Do you mean that the attendees attended the Teams Webinar through the Check-in button but the records of Check-in have not been created?

Have they all registered the event in Marketing?

Have the emails which contains the Check-in button been sent to all of them?

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CHK1970 562 on at

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Some have used the Teams Check-in, Some join directly from the Calendar.

Nearly all of those attended registered. Some joined who didnt register. Others attended from the Teams Check-in button on the email or directly from their Calendar. "Join meeting now".

When connecting they either join via Web app or Teams Client. Those that join via web app are not showing as checked-in.

Some registered in 365, appeared on the Teamd attendance report with the same email as when they registered, but didnt show up on the Check-ins on 365.

Its all a complete mess. Basically measn that the "If Attended" liked to event is used on a CJ. This will no longer work as it did with Teams Live Events.

Something that your 365M developers and Teams developers have not throught through properly.

Likely Outcome

This means i will need to change my Webinar CJ templates and remove the Post event "If attended" and instead use "If registered" This means new email templates will need to be created.

If attended looks like its not completely redundant as only a handful of actual attendees are showing as "Checked-in"

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