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I create a smart list once a month showing open orders to make sure nothing is being missed. I have a sales order that shows up every time as open. On the order it shows that it needs to invoice 29 chairs (only part of the whole order). However, it has been invoiced and does link with the master number. So why is that showing up and what do I need to do to get this corrected.
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This occurs sometimes when the invoice is posted by one person but another person has the order open. Unfortunately, sometimes you cannot tell that another person has the invoice "open" In the SOP Order Entry Window, if you open a transaction then hit SAVE, the screen clears but the document is not released until the window is closed or another transaction is opened.
If the transaction appears properly in the History tables and a Reconcile does not fix the issue, use SQL to remove the invoice from the SOP10100 and SOP10200 tables by document number.
Visit our web site and check out Information Flow and Posting and Confessions of an MS Dynamics GP Consultant!
Karen,
Have you tried to reconcile this order? GP | Tools | Utilities | Sales | Reconcile - Remove Sales Documents, select the order number in the From and To and click Process.
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