Contact cannot be activated

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Posted on by Mirvin

Hello guys,

Recently I have encountered a problem, some of the contacts in my organization are switched to inactive and I cannot switch them back to active again. I checked the plugins triggered when I save the contact but they give the same error without logging anything else.

Since case is resolved and read-only, only these attributes are updatable : "ownerid", "owneridyominame", "owneridtype", "owninguser", "statecode", "statuscode", "modifiedon", "modifiedby", "modifiedonbehalfby", "owningbusinessunit" , "processid". If you need to edit other fields, please reactivate the case.

This is the problem I have, the contact I am trying to reactivate has several cases some of which are active and not resolved or read-only.

Any help is appreciated.

Thanks in advance,

Mirvin

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Mahendar Pal 45,095 on at

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Hi,

It seems custom plugin, you need to get source code and need to modify it based on your requirement if there no active case only then deactivate contact.

Thanks

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Mirvin 15 on at

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Hi Mahen, I know there are custom plugins that throw the error. The problem is that the contact is deactivated and it wont be reactivated while throwing that error. My plugins do not log anything except the error and I cannot find where is the root of the problem.

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Mahendar Pal 45,095 on at

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Hi,

You should try to troubleshoot something like this

1. Get source of the plugin first

2. Review the code add/modify based on requirement (it should not deactivated until there is other cases associated with this... etc)

3. Reregister your plugin

4. Test

You can also test your logic first in the Console app to make sure it correct.

Let me know if I am my understand is not correct

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