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Dynamics 2009 Upgrade analysis (Lifecycle Services, LCS) not generating report

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Posted on by Aleeee Microsoft Employee

We have a customer, who tries to follow the tutorial on upgrading AX 2009. The complication gets on the very first stage, where during project creation he doesn't see an option in Product version line for 2009, but only 2012 and NAV.

If he choses 2012 and proceeds with Methodology "Dynamics journey to success - Dynamics Ax 2012" he can reach the step of Upgrade analysis and collecting data using RDC as well as uploading the zip file together with all AODs. However, after clicking Analyze Code it looks like nothing happens, because the report was not generated after 20+ hours.

The tutorial seems to be quite misleading and not comprehensive enough.

How can an Upgrade Analysis be done for AX 2009? What steps are missing/crucial here?

Thank you in advance! 367471.Capture.PNG

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nmaenpaa 101,166 Moderator on at

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Hi Aleeee,

could you please go back to your customer and ask what is this tutorial that they're using? Would be nice to know, otherwise it's hard to comment on that. Thanks!

Also, I don't think that there's a code migration tool for AX2009->D365. Only for AX2012. At least based on the official documentation. The official documentation only describes how you can upgrade your data.

The AX2012 code migration tool definetely expects an AX2012 modelstore, not AX2009 AODs so I'm not surprised if it doesn't work in this case.

Here's the official documentation (browse the left hand navigation): docs.microsoft.com/.../upgrade-home-page

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Aleeee Microsoft Employee on at

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Hi Nikolaos and thank you for your quick response !

The customer is using this guide: docs.microsoft.com/.../upgrade-analysis-lifecycle-services-lcs

Currently they are interested in upgrade analysis, not the migration itself.

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nmaenpaa 101,166 Moderator on at

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Hi,

the article that you linked is meant for upgrading AX2009 to AX2012. Is your customer trying to upgrade to AX2012 or D365?

I noticed only now that you didn't share this detail in your initial question, and I thought they're upgrading to D365.

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Aleeee Microsoft Employee on at

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Ideally it would be to move to D365, but as it's not possible, so far they are trying to upgrade to AX2012 only.

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nmaenpaa 101,166 Moderator on at

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Thanks for the clarification.

In this case I suggest your customer to create a support request if the upgrade analysis doesn't seem to work. I would imagine that almost nobody is upgrading to AX2012 anymore, hence the tools might not be actively monitored and maintained.

Note that support for AX2009 ended a long time ago. Also mainstream support for AX2012 has already ended, and MS is only providing security hotfixes for one more year, until even that is stopped in January 2023.

docs.microsoft.com/.../mainstream-support-ax-2009-2012

So it might be that they don't offer support for upgrading from AX2009 to AX2012 anymore.

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Aleeee Microsoft Employee on at

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Should the support request be done via LCS portal itself?

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nmaenpaa 101,166 Moderator on at

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Yes, the support request should be done via LCS portal.

Please reach out to your Microsoft contact if you have any issues (such as no support contract).

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Acer 75 on at

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Why do they even want to upgrade in the first place.

Keep the AX2009. Perhaps tidy it up a bit removing data that is not necessary. Make sure there are no external systems accessing the database with heavy load queries as well as have the enough RAM on the database. If your database i 1TB get a server with 1TB of RAM. It's cheaper than you thing.

If you really do want to move to a new ERP System.

Install it fresh with no changes and do a fit/gap analyze. Don't just try to move all your code from one ERP system to the next.

Keeping an ERP system that is "out of support" is no problem. Lots of companies are still running on systems 20+ years old. The american government has systems from the 70ties still running. I've been working on AS/400 system built in the 80ties - still performing well. You see companies still running XAL (pre-Axapta version), Navision, Concorde etc.

The "out of support" is something Microsoft invented.

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