what counts towards your quota.

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Posted on by Shipu Miah

Hello community,

Microsoft don't make it easy to understand what counts towards your quota.

I have inactive contacts in my system which i thought would be excluded from segments as they are not active, it seems they pull through on segments unless i explicitly exclude them in my query. This makes no sense as the inactive records were always excluded from every part of the sales system by default.

I also have people without emails and contacts who have opted-out of marketing, these also seem to pull into segments unless i again explicitly exclude them. I understand that no, email contacts wont receive emails and opt-outs will be respected, however its is unclear if these count towards my quota.

I looked into suppression segments as a workaround, but from what i read this still count towards my quota even though they are suppressed.

Any assistance with my query much appreciated.

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Nya 29,060 on at

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Hi,

Here's an article that explains Quota limits in detail in which you can find the answers you are looking for.

Dynamics 365 Marketing Quota Limits | Microsoft Dynamics 365 And Power Platforms Blog (d365update.com)

If there are more questions you can follow up to me.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya

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