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Issue with Address Character Limit in Shopify B2B Connector for Business Central

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Posted on by Sohail Ahmed

11,165 Super User 2026 Season 1

Hello Community,

I'm currently working with the Shopify B2B Connector for Business Central (BC Online) and ran into a recurring issue with syncing B2B company addresses.

The problem arises when Shopify company addresses exceed 50 characters on the first line. In BC, the Customer table allows:

Address: 100 characters
Address 2: 50 characters

However, from what I’ve observed, the connector seems to map Shopify's full address into a single line. When that line exceeds 50 characters, the sync fails for some B2B companies.

What I'm looking for:

Is there any built-in handling or configurable mapping in the connector to split or truncate long addresses safely?
Has anyone implemented a custom logic workaround, such as parsing and splitting the address into Address and Address 2 during sync?

👨‍💻 I’m a developer and open to implementing a custom solution or event subscriber logic to resolve this — just looking for the best approach or event to hook into.

Any insight, direction, or Microsoft documentation reference would be very helpful.

Thanks in advance for any suggestions!

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Dynamics 365 Business Central

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Gerardo Rentería Ga... 25,545 Most Valuable Professional on at

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Hi

I suggest you can also ask and check out the official Shopify Yammer group.

Viva Engage : Dynamics 365 Business Central Partner Community (Formerly: Development) : Shopify Connector for Business Central : Nuevas conversaciones

Best

GR

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Sohail Ahmed 11,165 Super User 2026 Season 1 on at

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But this required partner email i dont have that. is there any other way i can join Yammer group with work email?

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Ramesh Kumar 7,545 Super User 2026 Season 1 on at

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This is a known issue not only with Shopify but also with some other front-end websites and freight carriers during the shipping process. I’d recommend truncating the name and adjusting the address to fit the character limits.

You can work with your partner and they will put in the road map for you with Business Central team.

Thanks!

Ramesh

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Sohail Ahmed 11,165 Super User 2026 Season 1 on at

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Thanks Ramesh for your reply, i am myself a developer if you could provide me a quick approach to resolve this issue will be much appreciated i just want to know which event subscriber should i use to inject truncation of address if its greater than 50 char

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