We have the email to case process set up and working fine. However, it will sometimes recreate a case from an email that was sent previously.
For example, I sent an email to our help desk address which created the case in the system. Once I saw what I needed, I deleted the case. A week or so later I got an email notifying me that a case had been created and assigned to me. I went and looked and it was the exact same case that I had created via email the week before.
Any idea what is causing these cases to be recreated? Sometimes they come in a batch at a time so I get flooded with notifications for duplicate cases.
Thanks in advance
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