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time the job queue runs, this list of failed job entries increases

Posted on by 318

Why our job queue entries is getting filled with errors for "Document Mailing" by the job?

I'm not sure if related but each time the job queue runs, this list of failed job entries increases

What is the reason?

Screenshot-2023_2D00_02_2D00_13-105547-_2800_2_2900_.png

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    RE: time the job queue runs, this list of failed job entries increases

    You should check your e-mail setup in BC. If that many mail sending tasks are running into some kind of error you probably have an incorrect email setup.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: time the job queue runs, this list of failed job entries increases

    Hello,

    You need to click on Error and then Show Error. Post the error in the forum and hopefully someone will be able to tell you what the issue is.

    Alternatively, raise a support request to Microsoft via your partner or CSP.

    Thank you.

  • Yumiko Profile Picture
    Yumiko 318 on at
    RE: time the job queue runs, this list of failed job entries increases

    I am referring to this ever growing list of errors created by the Batch Post and Send Invoice report each day.

    708e8152_2D00_9eb0_2D00_4016_2D00_8721_2D00_1579e6250a08.png

    We also had an error last night which doesn't even have an error message.
    89786baf_2D00_4b59_2D00_4738_2D00_9812_2D00_23609a3d8282.png
  • Suggested answer
    Mohana Yadav Profile Picture
    Mohana Yadav 59,125 Super User 2024 Season 2 on at
    RE: time the job queue runs, this list of failed job entries increases

    I cannot comment without knowing the error.

  • Yumiko Profile Picture
    Yumiko 318 on at
    RE: time the job queue runs, this list of failed job entries increases

    Is this related to  Invoices are being sent to the wrong customer? This is quite a big issue as customers will be receiving pricing that we are quoting other customers. Also is a GDPR issue.

  • Suggested answer
    Mohana Yadav Profile Picture
    Mohana Yadav 59,125 Super User 2024 Season 2 on at
    RE: time the job queue runs, this list of failed job entries increases

    It means that something went wrong while processing the job queue.

    Check the error and fix.

    learn.microsoft.com/.../admin-job-queues-schedule-tasks

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