HI, All,
We are experiencing a weird situation and hoping someone can help us.
We are using item tracking with serial no and lot. A production order was created to 'flip' an old product to a new one. A user finished this production order but the components ( old product and other small items ) were not consumed. This new Product was sold to a customer and we realized there is no cost of component included(profit margin is way too high). We were trying to create a new production order to consume these components and sold the product to ourselves with 0 price ( so the components cost will be registered ) However, when trying to pick the component through item tracking line with serial no BC is giving us an error saying not enough quantity. We then find out the whole components are stuck in Item Journal Line with 0 Quantity and 0 Amount( with old Production Order # in Document No. field ).
Did anyone experience this before or anyone can give us idea how to fix this situation?
Thanks
Chris