Hi,We've been constantly having problems with the email design breaking in Outlook inbox. When sending test marketing emails from Dynamics for Marketing almost every test email breaks in Outlook inbox. The problems occur on multiple Outlook inboxes but they vary. The most usual problems are:- Head picture crops in height- The text cuts out in the right side of email.- The height of space between text pragraphs varies- The buttons have to be aligned left or they will be atleast partially cut out from the right side.- Our footer (2 column section at the bottom of the email) often gets lift up on top of the actual content.- The logo on the footer doesn't scale right to the picture elements size.I feel like these are such a basic features on marketing email, that me must be missing something crucial since these are not working. Should we start designing custom email HTMLs somewhere else, since the Dyncamics for Marketing Email designer clearly doesn't take this kind of basic features into consideration?Best regards,Arttu
I forgot one problem that often occures:
- Random broken image icons in proximity of places, where there are not image elements.
Hi Arttu,
Please check whether your issue would be similar to issue encountered by other users.
https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/398609/email-formatting-all-wrong-in-outlook-images-not-scaling-correctly
https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/399049/email-marketing-looks-bad-in-outlook
Regards,
Clofly
Looks like they are having similar issues. I'll start with filing the support ticket. Thank you for fast reply!
BR,
Arttu
We have a few known issues with the appearance of the Dynamics 365 Marketing emails in Outlook. Some of them have been resolved in the latest update of the marketing application. You could update the marketing application to the latest version and check if the issues are resolved.
Also, when you open a support ticket, please attach the HTML of the marketing email that you have issues with if possible.
Shaina
Under review
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