
Hello, when a user changes the Owner of an incident, is there a recommended way to capture the newly selected value in the PreCaseUpdate plugin?
Currently, when I access preEntity.OwnerId, it refers to the orignal owning user, as expected, but targetEntity.OwnerId is null. Any recommendations on how to get a handle to the newly selected incident owner?
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I have the same question (0)Why are you using the PreCaseUpdate plugin, this is basically running on the values before they are changed.
You should try and use the Post update this will then check the values which have been changed and you will be able to see the new owner.